← RingCentral Ideas

Settings and activity

60 results found

  1. Allow the ability to view calls waiting and phone numbers in call queue

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Remote supported this idea  · 

  2. Edit "guest" profiles in RC app

    3 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Remote supported this idea  · 

  3. Keep HUD tab on incoming call

    12 votes
    New  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Remote supported this idea  · 

  4. All transcripts must be date and time stamped.

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Remote shared this idea  · 

  5. Allow AIR to be an option for an incoming call queue group.

    1 vote
    New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Admin →
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    Remote shared this idea  · 

  6. To have the ability or option to transcribe an existing call Recording

    6 votes
    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Remote supported this idea  · 

  7. AI assistance to route incoming calls

    2 votes
    New  ·  1 comment  ·  RingSense & AI » AI Receptionist  ·  Admin →
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    Remote supported this idea  · 

  8. Smart notes (AI) when transferring calls (Fix)

    7 votes
    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Remote supported this idea  · 

  9. Turn off in-call notification

    21 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Remote supported this idea  · 

  10. Disable "AI is taking notes" when on call

    147 votes
    36 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Remote supported this idea  · 

  11. Silence Transcribing Announcement

    33 votes
    New  ·  4 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Remote supported this idea  · 

  12. cust want to have the option to transfer the call directly to the voicemail using presence

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Remote supported this idea  · 

  13. CNAM feature for Canada

    92 votes
    Under Review  ·  20 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  14. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    20 votes
    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Remote supported this idea  · 

  15. Auto-delete RingSense recordings under 1 minute

    39 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Remote supported this idea  · 

  16. Ability to use RingSense on Queue Calls

    47 votes
    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Remote supported this idea  · 

  17. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    85 votes
    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Remote supported this idea  · 

  18. Enable AI transcription on Desk phone

    156 votes
    Planned  ·  48 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Remote supported this idea  · 

  19. Ability to Remove or Configure Dial-In Numbers in RCV

    13 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Remote supported this idea  · 

  20. Synchronization of External Shared Contacts in RingCentral Mobile App

    8 votes
    0 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Remote supported this idea  · 
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