← RingCentral Ideas

Settings and activity

65 results found

  1. Email AI Receptionist Call History Summary After Each Call

    8 votes
    New  ·  1 comment  ·  RingSense & AI » AI Receptionist  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  2. Auto-email AI Assistant phone call transcripts to RingCentral User

    6 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  3. mask sensitive info from transcript and ai notes

    7 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  4. AI transcriptions should be date and time stamped.

    1 vote
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Stephen shared this idea  · 

  5. Improve AI Transcription

    14 votes
    New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  6. Allow the ability to view calls waiting and phone numbers in call queue

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  7. Edit "guest" profiles in RC app

    3 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  8. Keep HUD tab on incoming call

    12 votes
    New  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  9. All transcripts must be date and time stamped.

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Stephen shared this idea  · 

  10. Allow AIR to be an option for an incoming call queue group.

    1 vote
    New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Admin →
    How important is this to you?
    Stephen shared this idea  · 

  11. To have the ability or option to transcribe an existing call Recording

    6 votes
    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  12. AI assistance to route incoming calls

    2 votes
    New  ·  1 comment  ·  RingSense & AI » AI Receptionist  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  13. Smart notes (AI) when transferring calls (Fix)

    7 votes
    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  14. Turn off in-call notification

    21 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  15. Disable "AI is taking notes" when on call

    149 votes
    36 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Stephen supported this idea  · 

  16. Silence Transcribing Announcement

    33 votes
    New  ·  4 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  17. cust want to have the option to transfer the call directly to the voicemail using presence

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  18. CNAM feature for Canada

    92 votes
    Under Review  ·  20 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  19. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    20 votes
    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 

  20. Auto-delete RingSense recordings under 1 minute

    39 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Stephen supported this idea  · 
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