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Settings and activity

77 results found

  1. Keep HUD tab on incoming call

    14 votes

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    New  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Stephen supported this idea  · 

  2. All transcripts must be date and time stamped.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Stephen shared this idea  · 

  3. Allow AIR to be an option for an incoming call queue group.

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Admin →
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    Stephen shared this idea  · 

  4. To have the ability or option to transcribe an existing call Recording

    10 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Stephen supported this idea  · 

  5. AI assistance to route incoming calls

    2 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Admin →
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    Stephen supported this idea  · 

  6. Smart notes (AI) when transferring calls (Fix)

    16 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Stephen supported this idea  · 

  7. Turn off in-call notification

    22 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Stephen supported this idea  · 

  8. Disable "AI is taking notes" when on call

    171 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Stephen supported this idea  · 

  9. Silence Transcribing Announcement

    75 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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  10. cust want to have the option to transfer the call directly to the voicemail using presence

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Stephen supported this idea  · 

  11. CNAM feature for Canada

    115 votes

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    Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  12. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    24 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Stephen supported this idea  · 

  13. RingSense: Pull in/Filter Calls based on Duration

    57 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Stephen supported this idea  · 

  14. Ability to use RingSense on Queue Calls

    48 votes

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    5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  Eugene responded

    See "Call Queue" filter in "All filters" on the Calls page.

    Stephen supported this idea  · 

  15. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    88 votes

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    Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Stephen supported this idea  · 

  16. Ability to Remove or Configure Dial-In Numbers in RCV

    13 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Stephen supported this idea  · 

  17. Synchronization of External Shared Contacts in RingCentral Mobile App

    9 votes

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    0 comments  ·  Events & Video » Accessibility  ·  Admin →
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  18. Switch Bluetooth headset when switching meeting from desktop to mobile.

    5 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  19. Translation UX

    16 votes

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    1 comment  ·  Events & Video » Webinar  ·  Admin →
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  20. Tranlsate closed captioning

    17 votes

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    3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Stephen supported this idea  · 
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