Settings and activity

41 results found

1. Feature Request: Default Site Setup Templates

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Dec 19, 2024

2. Would like to have an option to just end the call if no one answers

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Dec 17, 2024

3. Automatic Live Transcription for live call recording

   20 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Oct 1, 2024

4. Add ring group to call queues

   23 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Sep 1, 2024

5. Ability for Super Admins to enable users on Not Activated Status

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Arianne shared this idea  ·  Aug 22, 2024

6. To have an option to Play an Announcement if calls are not answered on Limited Extensions

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jul 17, 2024

7. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jul 9, 2024

8. Ability to Duplicate Teams

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   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jul 8, 2024

9. Assign phone numbers to CCRN in MVP Admin

   11 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jun 26, 2024

10. A template where you can apply the customized RC App navigation Menu

    7 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 29, 2024

11. Automatic | On-Demand Call Recording Announcement Language Options

    8 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 28, 2024

12. Set multiple numbers in external call forwarding

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 17, 2024

13. RCX - Ability to have agents share my stats to sup at end of shift without exporting full page

    6 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 15, 2024

14. RingCX voice recording

    11 votes

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    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 8, 2024

15. Increase Welcome email validity to 14 days

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 8, 2024

16. Add Rotational setup for call queue

    8 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 7, 2024

17. Feature Request: Super Admin Self-Service Contact Center Routing Change

    17 votes

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    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 7, 2024

18. auto delete sms daily on a user level

    8 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 7, 2024

19. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

    7 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  Apr 23, 2024

20. Fax report

    15 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  Apr 8, 2024