Settings and activity

64 results found

1. Recycling Leads / Nurture Campaigns

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Dec 19, 2025

2. Automatically notify administrator when a soft/system limit is about to be reached

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Aug 6, 2025

3. Enable AI-Powered Search on the RingCentral Support Site

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jul 30, 2025

4. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jul 24, 2025

5. Outbound Calls Tagged as Robocall | RingCentral

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   Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jul 19, 2025

6. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Not clear, provide precise details and problem statement

   Arianne supported this idea  ·  Jun 24, 2025

7. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jun 11, 2025

8. Feature Request: Enable Toll-Free to Toll-Free Call Support

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jun 11, 2025

9. Case Severity

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Arianne supported this idea  ·  Jun 11, 2025

10. Disable RNA functionality

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  Jun 4, 2025

11. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 31, 2025

12. AI follow-up emails in RingSense CX

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    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

    
    

    See the attached GIF

    Arianne supported this idea  ·  May 15, 2025

13. Feature Request – RingCX Queue Templates for General Settings and Queue Events

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 14, 2025

14. Rinsense for RingCX icon RingCentral app

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  May 10, 2025

15. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  Apr 7, 2025

16. Disable Cross-Site Access Management by Default

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  Mar 28, 2025

17. Calendar Presence Is On | O365 Outlook Calendar

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    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  Mar 28, 2025

18. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  Mar 26, 2025

19. Shared Voicemails: Increase number of voicemail boxes per co-recipient

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    Under Review  ·  33 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  Mar 21, 2025

20. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Arianne supported this idea  ·  Mar 11, 2025