← RingCentral Ideas

Settings and activity

59 results found

  1. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Arianne supported this idea  · 

  2. Allow Voicemail Greetings Update Without Enabling Call Handling Permission

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arianne supported this idea  · 

  3. Feature Request: Enable Toll-Free to Toll-Free Call Support

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Arianne supported this idea  · 

  4. Case Severity

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Arianne supported this idea  · 

  5. Disable RNA functionality

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Arianne supported this idea  · 

  6. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Arianne supported this idea  · 

  7. AI follow-up emails in RingSense CX

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Arianne supported this idea  · 

  8. Feature Request – RingCX Queue Templates for General Settings and Queue Events

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Arianne supported this idea  · 

  9. Rinsense for RingCX icon RingCentral app

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Arianne supported this idea  · 

  10. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Arianne supported this idea  · 

  11. Disable Cross-Site Access Management by Default

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arianne supported this idea  · 

  12. Calendar Presence Is On | O365 Outlook Calendar

    17 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?
    Arianne supported this idea  · 

  13. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Arianne supported this idea  · 

  14. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    88 votes
    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Arianne supported this idea  · 

  15. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Arianne supported this idea  · 

  16. Enable the downloading of Failed Outbound Faxes

    8 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Arianne supported this idea  · 

  17. Choose a specific user for call recording announcement

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Arianne supported this idea  · 

  18. Sync RingCentral Desktop Application With RingCX

    228 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Arianne supported this idea  · 

  19. Feature Request: Default Site Setup Templates

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Arianne supported this idea  · 

  20. Would like to have an option to just end the call if no one answers

    13 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Arianne supported this idea  · 
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