← RingCentral Ideas

Settings and activity

28 results found

  1. callerID flexibility

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Kelly shared this idea  · 

  2. Caller ID Flexibility

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Kelly shared this idea  · 

  3. Have a report which shows all uses who have a divert on their phone

    27 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  4. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    18 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  5. Improve Recording Playback Audio Quality From Service Web

    12 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  6. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    21 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  7. Site specific directory, Hide the company directory from specific users only

    57 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  8. View Ring CX Realtime dashboards in minutes and seconds.

    61 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  9. Queue Answered seconds rate in RingCx Historical report

    9 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  10. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  11. redirect all second calls AUTOMATICALLY from the RC App

    9 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  12. Dequeue setting per queue

    48 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kelly supported this idea  · 

  13. On-demand Call Recording Announcement settings by individual sites not account based

    31 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Kelly commented  · 

    When Automatic Call Recording is turned on on the main site the "This call is being recorded..." Message is played in the Language for the main site, rather than the language of the site the call is going through to. For example if the main site language is English and the language for the site the call is going though to is Spanish the message is being played in English not Spanish. This could be confusing for the caller and the potentially wouldn't understand that he call is being recorded.

  14. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Create a new user field to represent geographical location ("Country" or "Region")

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Add Department Field to User Templates

    36 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  17. Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Performance Reports - additional filter for office hours

    26 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    56 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  20. Fax without voicemail

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
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