Settings and activity

22 results found

1. Site specific directory, Hide the company directory from specific users only

   30 votes

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kelly supported this idea  ·  Nov 21, 2024

2. Real time Dashboard Avg Queue time

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   11 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kelly supported this idea  ·  May 29, 2024

3. Queue Answered seconds rate in RingCx Historical report

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   9 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kelly supported this idea  ·  May 29, 2024

4. Dashboard view modification

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   22 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kelly supported this idea  ·  May 29, 2024

5. redirect all second calls AUTOMATICALLY from the RC App

   9 votes

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   2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kelly supported this idea  ·  May 16, 2024

6. Dequeue setting per queue

   45 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kelly supported this idea  ·  May 10, 2024

7. On-demand Call Recording Announcement settings by individual sites not account based

   31 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kelly commented  ·  Oct 13, 2021  ·  Edit…  ·  Delete…

   When Automatic Call Recording is turned on on the main site the "This call is being recorded..." Message is played in the Language for the main site, rather than the language of the site the call is going through to. For example if the main site language is English and the language for the site the call is going though to is Spanish the message is being played in English not Spanish. This could be confusing for the caller and the potentially wouldn't understand that he call is being recorded.

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8. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

   55 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Create a new user field to represent geographical location ("Country" or "Region")

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Add Department Field to User Templates

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Performance Reports - additional filter for office hours

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    49 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. Fax without voicemail

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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15. Adjust how missed calls are categorized for group calls

    471 votes

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    59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

16. RingCentral Analytics - Share and collaborate on saved reports

    29 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

    13 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Need to have a colour scheme for people with Colourblindness

    46 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Additional features For Zendesk Integration

    32 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    This feature has been released. Zendesk now has WebRTC and browser dialing and calling!