Settings and activity

261 results found

1. call recording

   31 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 18, 2025

2. Integrate both RingCX and RingEX in Salesforce

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Nov 18, 2025

3. RingCX Analytics Platform

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   9 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark commented  ·  Nov 18, 2025  ·  Edit…  ·  Delete…

   In addition, it should also show the specific extension from which the user transferred the call from RingCX to RingEX.

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   Mark supported this idea  ·  Nov 17, 2025

4. Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Nov 3, 2025

5. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

   31 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 31, 2025

6. custom role for a user to access a specific site only

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 31, 2025

7. why isnt there any reports to show the length of time when people are unavailable

   29 votes

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   Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 29, 2025

8. Longest Idle Call Queue Fix

   62 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 23, 2025

9. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   14 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Sep 26, 2025

10. The ability to transfer the ownership of performance reports of one extension to another.

    3 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 27, 2025

11. Call queue member forwarding

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Aug 22, 2025

12. Audit Log from User Apps

    3 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 21, 2025

13. Audit Trail Enhancements

    278 votes

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    72 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Mark supported this idea  ·  Aug 21, 2025

14. Caller ID for every extension

    87 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 21, 2025

15. Queue calls and forwarding

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Aug 20, 2025

16. enhancement on the robocall mitigation feature

    40 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 14, 2025

17. SMS Retention

    130 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 11, 2025

18. Ability to not save a voicemail

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Jul 31, 2025

19. Super Admin Can View any Message/FAX/Voicemail

    71 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 29, 2025

20. Have a feature where all updates or notifications about the entire account will be sent to a specific email.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 25, 2025