Description:
Request to enable RingCentral numbers (including 10DLC and toll-free numbers) to receive SMS messages from short codes (5- or 6-digit sender IDs such as 73981 or 69232).

Background:
Currently, per TCR (The Campaign Registry) and U.S. carrier compliance requirements, short code messages are only deliverable to handset mobile subscribers. As a result, RingCentral numbers are unable to receive these messages, and the behavior is working as designed.

Problem Statement:
Customers using RingCentral numbers cannot receive critical communications sent via short codes, including:

One-time passwords (OTP)
Verification or authentication messages
Alerts and notifications
Marketing or engagement messages

This limitation forces customers to rely on personal mobile numbers or external systems, creating inefficiencies and a fragmented user experience.

Use Case:
Businesses want to centralize communication within RingCentral, including receiving automated messages from banks, services, and applications that use short codes for outbound messaging.

Requested Enhancement:
Explore and implement a solution that would allow RingCentral numbers to receive short code messages, potentially through:

Alternative routing mechanisms
Carrier partnerships
Message conversion or relay solutions
Compliance-aligned workarounds within TCR guidelines

Expected Benefit:

Improved customer experience
Reduced dependency on external mobile devices
Enhanced messaging capabilities within the RingCentral platform
Increased product competitiveness