Settings and activity

64 results found

1. Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. User group access call log of the same user group

   72 votes

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   Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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3. Limit Call Monitoring Permissions

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Add ability for call queues to be added to call monitoring groups

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Grant users the ability to change call forwarding and availability states on behalf of other users

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Change multiple call queue managers in mass, or assign group as call queue manager

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Add users to multiple call queues at a time

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Live reporting: Able to see if agent is currently on outbound or inbound call

   9 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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9. Live Call Reporting

   6 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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10. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

    28 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is planned for November 2023!

11. Show Presence as Not Available once call is initiated instead of waiting for call to connect

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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12. add HUD feature to apple iphone app.

    120 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Looking to see Custom Status in HUD without having to click the profile picture

    46 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available! Please ensure you are on the latest version of the app.

14. Looking to arrange HUD by Dept/group

    98 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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15. HUD pop out window on RingCentral app

    143 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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16. Mute incoming call notifications while currently on a call

    573 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

17. Export an excel file of all users/extensions along with all of their configuration settings.

    14 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. Configuration Data Export or Report

    3 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Do not allow other admins to make changes while another admin is already making changes

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Ring Central Queue Manager

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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