← RingCentral Ideas

Settings and activity

64 results found

  1. Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. User group access call log of the same user group

    69 votes
    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Limit Call Monitoring Permissions

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Add ability for call queues to be added to call monitoring groups

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Change multiple call queue managers in mass, or assign group as call queue manager

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Add users to multiple call queues at a time

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Live reporting: Able to see if agent is currently on outbound or inbound call

    9 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Live Call Reporting

    6 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

    28 votes
    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Show Presence as Not Available once call is initiated instead of waiting for call to connect

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  12. add HUD feature to apple iphone app.

    114 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Looking to see Custom Status in HUD without having to click the profile picture

    46 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  14. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  15. HUD pop out window on RingCentral app

    143 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  16. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Export an excel file of all users/extensions along with all of their configuration settings.

    10 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  18. Configuration Data Export or Report

    3 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Do not allow other admins to make changes while another admin is already making changes

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Ring Central Queue Manager

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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