Settings and activity
53 results found
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236 votes
Jordan Fishman
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7 votesJordan Fishman
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20 votes
An error occurred while saving the comment Jordan Fishman
commented
Potentially, this request can also be implemented via an API where we can push out all RingSense insight data to the customer.
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3 votesJordan Fishman
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2 votesJordan Fishman
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3 votesJordan Fishman
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3 votes
An error occurred while saving the comment Jordan Fishman
commented
For context, see image attached.
Jordan Fishman
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3 votesJordan Fishman
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An error occurred while saving the comment Jordan Fishman
commented
The intention here would enable a customer to set a caller ID for users without them being able to change it to other numbers in the RC App.
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4 votes
An error occurred while saving the comment Jordan Fishman
commented
To clarify, customers are seeking a report in RingEX's Analytics platform (though, the original ask here may concern RingCX given the mention of "historical report"). With this data, customers can better conduct quality and adherence reports for their users despite RingEX not being a contact center platform.
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2 votesJordan Fishman
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18 votesJordan Fishman
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3 votesJordan Fishman
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3 votesJordan Fishman
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77 votes
An error occurred while saving the comment Jordan Fishman
commented
From a workforce management perspective, the issue with agents getting flipped into Working is a HUGE disruptor in stats and workflow. If a customer is looking for accurate data and agents are flipped inadvertently to WORKING throughout the day, WFM is moot.
We should offer a front facing field to increase the keep-alive timer if we don't implement a change to the status itself.
Jordan Fishman
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4 votes
An error occurred while saving the comment Jordan Fishman
commented
Or, users should be able to edit their name to a "preferred name" in the RC app itself when SSO/AD is enabled/enforced.
Jordan Fishman
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9 votesJordan Fishman
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5 votesJordan Fishman
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11 votes
An error occurred while saving the comment Jordan Fishman
commented
Like Hailey's comment from 10/24/24, customers are looking to bulk enable this feature for their users, but only individual users can adjust this feature for themselves currently.
Jordan Fishman
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10 votesJordan Fishman
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8 votes
An error occurred while saving the comment Jordan Fishman
commented
Team, pull up any recording in RingCX and try to scroll through the recording to any point. The toggle will simply go back to the beginning of the recording. You cannot freely scroll to any point in the call. Please identify what additional info is needed.
Jordan Fishman
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Currently, we can show the number called in the Incoming Call Information section, but once the call is answered, the original ANI shows instead, which is exactly what this request should disallow in the presenting of an anonymous caller.