← RingCentral Ideas

Settings and activity

38 results found

  1. SMS Recipient Removal in Call Queues

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  2. Reports to generate the caller id number set up for all users

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  3. Remove my background noise

    9 votes
    2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jordan commented  · 

    Like Hailey's comment from 10/24/24, customers are looking to bulk enable this feature for their users, but only individual users can adjust this feature for themselves currently.

    Jordan supported this idea  · 

  4. Add Ringtones when Requeuing in SPOG/RCX for RC App

    2 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan shared this idea  · 

  5. Unable to fast forward or rewind while listening to call recordings

    8 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jordan commented  · 

    Team, pull up any recording in RingCX and try to scroll through the recording to any point. The toggle will simply go back to the beginning of the recording. You cannot freely scroll to any point in the call. Please identify what additional info is needed.

    Jordan supported this idea  · 

  6. Scrape Missed Call Email to Match Contact for New Case

    2 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  7. RingCX IVR press path report

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  8. Integrate Salesforce within the RC App

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
    How important is this to you?
    Jordan shared this idea  · 

  9. Restrict users from changing the profile picture

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  10. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    14 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  11. Allowing to answer RC app calls with the shortcut key even if its outside the RC app

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  12. Filter by Voice/Digital Queue in RingSense for RingCX

    31 votes
    New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  13. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    51 votes
    Under Review  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  14. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    11 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  15. Reports or Audits of Paging groups usage

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  16. Full Access User Visibility to Real-time DNC Integration Field

    2 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jordan commented  · 

    Full Access User view

    An error occurred while saving the comment
    Jordan commented  · 

    Super Admin View

    Jordan shared this idea  · 

  17. see eachothers avialability while in queue

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jordan commented  · 

    Douglas Dynamics recently raised this matter as an ask to see if read-only queue visibility was possible for queue members vs queue managers. They are also asking that this feature/idea be implemented to ensure users can see who is available in the queue without the ability to disable members/queue status.

    Jordan supported this idea  · 

  18. Enable Teams Direct Routing 2.0 in bulk.

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  19. Logs that will show why the agents were logged out from the RingCX portal

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  20. Stop RingCX from logging out

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 
← Previous 1