Settings and activity

40 results found

  1. 52 votes
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    Jordan commented  · 

    From a workforce management perspective, the issue with agents getting flipped into Working is a HUGE disruptor in stats and workflow. If a customer is looking for accurate data and agents are flipped inadvertently to WORKING throughout the day, WFM is moot.

    We should offer a front facing field to increase the keep-alive timer if we don't implement a change to the status itself.

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  2. 4 votes
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    Jordan commented  · 

    Or, users should be able to edit their name to a "preferred name" in the RC app itself when SSO/AD is enabled/enforced.

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  3. 8 votes
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  4. 5 votes
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  5. 9 votes
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    Jordan commented  · 

    Like Hailey's comment from 10/24/24, customers are looking to bulk enable this feature for their users, but only individual users can adjust this feature for themselves currently.

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  6. 8 votes
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  7. 8 votes
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    Jordan commented  · 

    Team, pull up any recording in RingCX and try to scroll through the recording to any point. The toggle will simply go back to the beginning of the recording. You cannot freely scroll to any point in the call. Please identify what additional info is needed.

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  8. 2 votes
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  9. 8 votes
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  10. 4 votes
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  11. 12 votes
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  12. 14 votes
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  13. 5 votes
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  14. 31 votes
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  15. 51 votes
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  16. 11 votes
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  17. 6 votes
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  18. 2 votes
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    Jordan commented  · 

    Full Access User view

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    Super Admin View

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  19. 4 votes
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    Jordan commented  · 

    Douglas Dynamics recently raised this matter as an ask to see if read-only queue visibility was possible for queue members vs queue managers. They are also asking that this feature/idea be implemented to ensure users can see who is available in the queue without the ability to disable members/queue status.

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  20. 4 votes
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