Settings and activity

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  1. 16 votes
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  2. 727 votes
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    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  3. 125 votes
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  4. 100 votes
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  5. 19 votes
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  6. 9 votes
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  7. 32 votes
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    Vanessa commented  · 

    Add the Hold and Transfer buttons on the dial pad of the RingCentral phone when in an active call instead of clicking the More button.

  8. 3 votes
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  9. 113 votes
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  10. 22 votes
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  11. 83 votes
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    Vanessa commented  · 

    Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the group text message and be part of the thread.

  12. 21 votes
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  13. 30 votes
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  14. 4 votes
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  15. 129 votes
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    Vanessa supported this idea  · 
  16. 5 votes
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  17. 7 votes
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  18. 25 votes
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  19. 8 votes
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