Settings and activity

136 results found

1. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 18, 2025

2. Set ringcentral mobile app as default app for calling for IOS

   16 votes

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   New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 14, 2025

3. ring central is default dialer on iphone

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 12, 2025

4. Add Contact Center to the Uptime History Report

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 11, 2025

5. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   9 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 6, 2025

6. Outbound Caller ID Limitations

   35 votes

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   New  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 5, 2025

7. See all support cases in the support portal

   19 votes

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jul 30, 2025

8. Real-Time Queue Status Visibility for Agents

   114 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jul 22, 2025

9. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jul 21, 2025

10. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    35 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Franz Ferrey supported this idea  ·  Jul 21, 2025

11. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    131 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 7, 2025

12. Call queue extension and Phone numbers must also display in the RingCX Corporate directory

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

13. Hourly Report on Analytics

    17 votes

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    Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

14. Improvement with the CX queue voicemail options.

    36 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

15. Feature Request: Report on Transferred Call Destinations in RingCX

    15 votes

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    Under Review  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 1, 2025

16. Ringcx voicemail Email notification includes transcript of the voicemail

    46 votes

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    5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

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    Franz Ferrey commented  ·  Jun 13, 2025  ·  Edit…  ·  Delete…

    It would also be helpful if the VMs are received as audio files instead of a URL / link

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    Franz Ferrey supported this idea  ·  Jun 13, 2025

17. Custom callback prompts

    14 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey commented  ·  Jun 9, 2025  ·  Edit…  ·  Delete…

    This is a must-have for all RingCX accounts. On top of the being able to customize the audio prompts for the callback (so that callers only hear 1 voice), we should be able to add an option for keypresses if they wanted to be called back on their calling number (key press 1) or if they wanted to be called back on a different line (press 2)

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    Franz Ferrey supported this idea  ·  Jun 9, 2025

18. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jun 2, 2025

19. Analytics regarding Text Messaging/SMS

    43 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  May 27, 2025

20. Allow Blocking Outbound Calls by Number

    204 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  May 8, 2025