Settings and activity

67 results found

1. Extension Creator and Date of Creation

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Jan 5, 2024

2. Schedule Auto-Update for Apps

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Feb 6, 2024

3. Generate a Report on User Login/Logout Time in the RC App

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Jan 10, 2024

4. Add Paging Groups in RC App

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. Retrieve Call Recording

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Franz Ferrey commented  ·  Jan 15, 2024  ·  Edit…  ·  Delete…

   -clients can make sure their calls are recorded even it it was not enabled in the service web*calls would be recorded and clients can request to retrieve it on our end

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6. IVR change settings to "If caller enters no action after the prompt played 3 times"

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Operator Extension for main number

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. External contacts in company directory

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   4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more here!

10. Add CCRN to directory in RC Office

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey commented  ·  Apr 13, 2023  ·  Edit…  ·  Delete…

    -this would allow users to dial CCRNs / Auto-Receptionist numbers without having to memorize the actual number-allows these type of numbers to be viewable in Company Contacts

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11. call waiting longer than 15 min & customise the number of callers in a call queue

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. block incoming caller ID

    39 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Feature to remove the press 1 option on call queue calls

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. Create contact groups to send bulk text messages

    24 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

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    35 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

17. Add an option to disable the 911 warning

    35 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey commented  ·  Jan 5, 2021  ·  Edit…  ·  Delete…

    It would greatly benefit standard users in way that it would let them know that they don't have to update their address every time they have to login

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18. Share host Audio in RC Video in Desktop App

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    12 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPhillip (Director, Product Management, RingCentral) responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

19. regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Need the Desktop app to integrate with on-prem Exchange and Outlook (for Contacts)

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    Planned  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Franz Ferrey commented  ·  Jan 12, 2022  ·  Edit…  ·  Delete…

    It it would be a great addition if clients can have the option of syncing their calendars with MS Outlook (on-premise) instead of just Office 365

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