Settings and activity

115 results found

1. Historical Reporting handle count for digital channels in RingCX

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Apr 11, 2025

2. separate call recording greeting per site

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Franz Ferrey commented  ·  Apr 9, 2025  ·  Edit…  ·  Delete…

   Just to add to this, it would be great to customize and disable/enable the Call Recording prompt per site.

   This would allow clients to setup the announcement depending on which state their site/group caters to.

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   Franz Ferrey supported this idea  ·  Apr 9, 2025

3. Analytics report for IVR key presses

   73 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Mar 13, 2025

4. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Mar 5, 2025

5. Mobile app as endpoint of RingCX

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Franz Ferrey commented  ·  Mar 3, 2025  ·  Edit…  ·  Delete…

   Hello Team,

   I understand this is already "Under Review" but some accounts to need mobility from their users so that they could still answer calls via their mobile apps while performing tasks away from their desks.

   Thank you!

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   Franz Ferrey supported this idea  ·  Mar 3, 2025

6. Lock Ringtone Volume for Polycom

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   New  ·  0 comments  ·  Analytics & Reporting » Rooms & Devices  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Jan 30, 2025

7. SMS Text Templates

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Franz Ferrey commented  ·  Jan 29, 2025  ·  Edit…  ·  Delete…

   organizing SMS templates is essential for businesses to maintain consistency, save time, and ensure clear communication.

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   Franz Ferrey supported this idea  ·  Jan 29, 2025

8. Enhanced Handling of Direct Transfers with "Enable Voicemail on Transfer" Disabled

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Dec 10, 2024

9. Feature Enhancement Request: Lead Uploading/Management Testing in RingCX

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Nov 25, 2024

10. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Oct 23, 2024

11. Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Oct 14, 2024

12. Fax Cover Page using the Ringcentral App desktop

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Sep 3, 2024

13. Fax recipient information

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Sep 3, 2024

14. Max Q Data in RingCX Custom Widget

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Aug 23, 2024

15. call offers for the longest wait time

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Aug 15, 2024

16. Report DID's SMS campaign & SMS Status

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Aug 5, 2024

17. Wants to see the dial pad in the center of the screen

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 31, 2024

18. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Jul 30, 2024

19. RingEx Desktop App change functionality

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 25, 2024

20. Recover all Details for Deleted User

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jun 17, 2024