Settings and activity

139 results found

1. Add "TODAY" as an option for Historical reports of Engage Voice

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey commented  ·  Aug 21, 2025  ·  Edit…  ·  Delete…

   Correct me if I am wrong, but you can get the "Today" by going to Relative Period > Days > Today ; but it would take like an hour or so before the logs get generated

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2. RingCX Report showing Agent Rank in Certain queues

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Aug 18, 2025

3. Agent Scripting in Digital Interactions

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 18, 2025

4. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 18, 2025

5. Set ringcentral mobile app as default app for calling for IOS

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   New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 14, 2025

6. ring central is default dialer on iphone

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 12, 2025

7. Add Contact Center to the Uptime History Report

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 11, 2025

8. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 6, 2025

9. Outbound Caller ID Limitations

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   New  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 5, 2025

10. See all support cases in the support portal

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 30, 2025

11. Real-Time Queue Status Visibility for Agents

    116 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 22, 2025

12. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 21, 2025

13. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    35 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Franz Ferrey supported this idea  ·  Jul 21, 2025

14. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

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    Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 7, 2025

15. Call queue extension and Phone numbers must also display in the RingCX Corporate directory

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

16. Hourly Report on Analytics

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    Planned  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

17. Improvement with the CX queue voicemail options.

    38 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 2, 2025

18. Feature Request: Report on Transferred Call Destinations in RingCX

    15 votes

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    Under Review  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 1, 2025

19. Ringcx voicemail Email notification includes transcript of the voicemail

    48 votes

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    5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

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    Franz Ferrey commented  ·  Jun 13, 2025  ·  Edit…  ·  Delete…

    It would also be helpful if the VMs are received as audio files instead of a URL / link

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    Franz Ferrey supported this idea  ·  Jun 13, 2025

20. Custom callback prompts

    14 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Franz Ferrey commented  ·  Jun 9, 2025  ·  Edit…  ·  Delete…

    This is a must-have for all RingCX accounts. On top of the being able to customize the audio prompts for the callback (so that callers only hear 1 voice), we should be able to add an option for keypresses if they wanted to be called back on their calling number (key press 1) or if they wanted to be called back on a different line (press 2)

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    Franz Ferrey supported this idea  ·  Jun 9, 2025