← RingCentral Ideas

Settings and activity

78 results found

  1. Allow RC users to make internal phone calls after business hours

    35 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Franz Ferrey commented  · 

    -cx would like to have the option to allow their colleagues that are users under the same account to be able to call even afterhours

  2. MSI installer with Auto-Install Print to Fax

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey shared this idea  · 

  3. Enable/Disable "Auto log text" globally in RingCentral for Hubspot

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Franz Ferrey shared this idea  · 

  4. Disable/Enable 2 Factor Authentication on certain users

    20 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Franz Ferrey shared this idea  · 

  5. Globally Enable/Disable Headset Controls in RC App

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey shared this idea  · 

  6. Option to Include Ext number in Presence

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Franz Ferrey commented  · 

    Currently, we have 3 options:

    Display First/Last Name
    Display Extension Number
    Display Phone Number

    We need a mix between name and number if possible, something like:

    "Adam Leshok - 2212"

    Having just your name repeated 5 times on a phone does not help someone find out what their extension or phone number is. However, just having a phone number or extension number repeated on a phone also can be confusing if you have several phones in a given area that are "common" area phones. It would be great to be able to either set this dynamically with a text field or have another hybrid option created.

  7. Allow Editing the name on the "From" field for Faxes

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey shared this idea  · 

  8. Customize Columns of Generated report

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Franz Ferrey shared this idea  · 

  9. Option to Delete Default Team

    11 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Franz Ferrey commented  · 

    this would allow admins more options on what they want their users can do

  10. Force Logout User from RC App

    15 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey shared this idea  · 

  11. Option in the RingCentral Application to tag a telemarketer texts or calls as Spam.

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey commented  · 

    -this would allow users to get ready with calling numbers that might have been impersonated or spoofed-great option instead of outright blocking a number

  12. Extension Creator and Date of Creation

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Franz Ferrey shared this idea  · 

  13. Schedule Auto-Update for Apps

    2 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey shared this idea  · 

  14. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    570 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Franz Ferrey commented  · 

    -this would be useful for admins on tracking their user's login/logout-would help admins to determine if users are indeed logging in to their apps on their designated hour

  15. Add Paging Groups in RC App

    14 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  16. Retrieve Call Recording

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Franz Ferrey commented  · 

    -clients can make sure their calls are recorded even it it was not enabled in the service web*calls would be recorded and clients can request to retrieve it on our end

  17. IVR change settings to "If caller enters no action after the prompt played 3 times"

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Operator Extension for main number

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    53 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. External contacts in company directory

    26 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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