Settings and activity

77 results found

1. Make call queue faxes accessible in the RC app

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   Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Oct 10, 2025

2. Live call information within RC app

   6 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Jul 13, 2025

3. Select which monitored users ring on your phone.

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   2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Feb 6, 2025

4. RingCentral Video Meeting Available in Citrix Environment

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Dec 16, 2024

5. Multiple recipient for faxes and SMS

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   Under Review  ·  36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Dec 6, 2024

6. Searchable Call Tags in RingSense

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Nov 8, 2024

7. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now added to our upcoming roadmap. We will post additional updates once it will be live on your account.

   Rob supported this idea  ·  Sep 12, 2024

8. RingSense: Modifying AI Scores

   22 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Sep 12, 2024

9. Edit AI Metric Scores

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Sep 12, 2024

10. Report for overall AI Score out of a sum of calls/time period

    12 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Sep 12, 2024

11. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Sep 12, 2024

12. RingSense Analysis of Google Meets meetings

    3 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 31, 2025
    Rob shared this idea  ·  Sep 9, 2024

13. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Aug 2, 2024

14. Limit RCV recordings to certain individuals.

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jul 23, 2024

15. RingSense FileVine Integration

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rob shared this idea  ·  Jul 22, 2024

16. Ability to support multiple instances of a CRM/CRMs for one customer

    16 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 3, 2024

17. Spanish Support for RingSense Transcription and Translation (to English)

    34 votes

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    8 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Rob supported this idea  ·  Apr 3, 2024

18. Transcripts Copy and Paste Friendly

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 3, 2024

19. RingSense Audit Trail

    11 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 3, 2024

20. Ring Sense API Access

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    3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Rob supported this idea  ·  Apr 3, 2024