Make call queue faxes accessible in the RC app
When a call queue receives a voicemail the members of the queue are able to access the message via the RC app. When a fax is received by the queue the members are NOT able to access that message via the RC app. Could that be fixed so that all messages (whether voice or fax) to the queue are accessible via the app?Additionally, when a fax is received by the call queue, all the members are sent an email notification about the received fax. The email clearly states that the fax can be viewed in the app even though it can not be.
David
shared this idea
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Andrew
commented
When faxes are shared with an entire team AND the team prefers working of the app its confusing that Queue's are not showing up in the app. This would help eliminate confusion!
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Maria
commented
Hello! We also need this, this is important. What is the update?
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Kelsea
commented
OUR STAFF NEEDS THIS. WE GET TIME SENSITIVE FAXES THROUGHOUT THE DAY AND WE NEED AN EFAX APP ACCESS INDEPENDANT OF EMAIL LOGIN REQUIREMENTS.