Settings and activity

73 results found

1. RingCentral Video Meeting Available in Citrix Environment

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Dec 16, 2024

2. Co-Recipient to Faxes

   11 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Dec 6, 2024

3. Searchable Call Tags in RingSense

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Nov 8, 2024

4. RingSense: Customizable Powerskill Benchmarks

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   21 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Sep 12, 2024

5. RingSense: Modifying AI Scores

   6 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Sep 12, 2024

6. Edit AI Metric Scores

   7 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Sep 12, 2024

7. Report for overall AI Score out of a sum of calls/time period

   8 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Sep 12, 2024

8. The ability to change the AI score

   11 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Sep 12, 2024

9. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

   10 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Sep 12, 2024

10. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    24 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Aug 2, 2024

11. Limit RCV recordings to certain individuals.

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jul 23, 2024

12. RingSense FileVine Integration

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rob shared this idea  ·  Jul 22, 2024

13. Ability to support multiple instances of a CRM/CRMs for one customer

    14 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 3, 2024

14. Spanish Support for RingSense Transcription and Translation (to English)

    29 votes

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    5 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Rob supported this idea  ·  Apr 3, 2024

15. Transcripts Copy and Paste Friendly

    3 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 3, 2024

16. RingSense Audit Trail

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 3, 2024

17. Ring Sense API Access

    20 votes

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    3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Rob supported this idea  ·  Apr 3, 2024

18. Use a custom rule to direct call to specific number/IVR while in Single Level mode

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob shared this idea  ·  Jul 8, 2020

19. Download and Print SMS Thread on RingCentral App

    10 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rob commented  ·  Jul 26, 2021  ·  Edit…  ·  Delete…

    Customer would like the ability to print SMS threads to PDF for compliance purposes. These would be stored in their AMS360 CRM software. Their ask is to be able to click a print button and select a specific section of an SMS thread to print to PDF.The idea is already posted in the community ideas portal and has 107 voteshttps://ideas.ringcentral.com/ideas/ENTCOM-I-86

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20. Call control -- transfer calls by drag and drop

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Rob shared this idea  ·  Jul 23, 2020