Settings and activity

78 results found

1. Upload custom fax coversheets using the "Templates" management feature.

   41 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Dec 3, 2025

2. Make call queue faxes accessible in the RC app

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Oct 10, 2025

3. Live call information within RC app

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Jul 13, 2025

4. Select which monitored users ring on your phone.

   25 votes

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   2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Feb 6, 2025

5. RingCentral Video Meeting Available in Citrix Environment

   16 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Dec 16, 2024

6. Multiple recipient for faxes and SMS

   246 votes

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   Under Review  ·  38 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Dec 6, 2024

7. Searchable Call Tags in RingSense

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Nov 8, 2024

8. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now added to our upcoming roadmap. We will post additional updates once it will be live on your account.

   Rob supported this idea  ·  Sep 12, 2024

9. RingSense: Modifying AI Scores

   24 votes

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Rob supported this idea  ·  Sep 12, 2024

10. Edit AI Metric Scores

    10 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Sep 12, 2024

11. Report for overall AI Score out of a sum of calls/time period

    12 votes

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    Future Consideration  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Sep 12, 2024

12. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

    10 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Sep 12, 2024

13. RingSense Analysis of Google Meets meetings

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jan 31, 2025
    Rob shared this idea  ·  Sep 9, 2024

14. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    26 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Aug 2, 2024

15. Limit RCV recordings to certain individuals.

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Jul 23, 2024

16. RingSense FileVine Integration

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rob shared this idea  ·  Jul 22, 2024

17. Ability to support multiple instances of a CRM/CRMs for one customer

    16 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 3, 2024

18. Spanish Support for RingSense Transcription and Translation (to English)

    34 votes

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    8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Rob supported this idea  ·  Apr 3, 2024

19. Transcripts Copy and Paste Friendly

    6 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 3, 2024

20. RingSense Audit Trail

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Rob supported this idea  ·  Apr 3, 2024