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Settings and activity

21 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    549 votes

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    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. External Member added on AT&T Office at Hand Teams

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  3. Option to enable email attachement of Received Fax and Voicemail for HIPAA Enabled Account

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  4. ATT Office at Hand Voicemail Message must contain callers information and custom forwading greeting

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  5. Paging Group Device to Receive Page increase to 65 Devices

    32 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  6. Moving Billing Item to anther cost center

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  7. Changing Number Type

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  8. Internal Caller ID

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  9. Removing App Gallery on ATT Office at Hand App

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  10. Paging Dashboard

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  11. Report filter by specific range of time or hours

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  12. Park Location capability on Yealink CP965 Conference Phones

    1 vote

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ma. Lourdes Bartolome shared this idea  · 

  13. Spam Risk Caller ID to be removed

    32 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Ma. Lourdes Bartolome commented  · 

    The customer wanted to have the option of requesting to remove the spam flag of their numbers when calling other carriers and wanted RingCentral to take care of the request rather than they go to carrier website to do it.

  14. Ability to send invites to end users even if their extension is enabled

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ma. Lourdes Bartolome commented  · 

    The customer would like to have the option to resend an email invite for the enabled extension. This will help them resend the invite and let the user set their own password, pin, and security question by just pressing 1 button.

  15. Call Park Notification Control in the RingCentral Desktop App

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Remove/Edit the Header on the Fax page

    17 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  17. Call Wrap Up time set to 2 and 4 minutes

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ma. Lourdes Bartolome commented  · 

    Customer would like to have 2 seconds and 5 seconds After call wrap-up time

  18. Call Queue - Ability to turn off missed call tagging

    92 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Conference Call: Drop/Remove individuals during call

    97 votes

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    7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.

  20. Automatically print fax from RC Unified App.

    12 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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