Settings and activity

87 results found

1. Company directory | possibility to block certain accounts

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Jul 8, 2024

2. Sync Contact Directory between Polycom and Admin Portal

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Jul 8, 2024

3. Option to disable the option of automatically sending a "Welcome Email

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Jul 8, 2024

4. increase for non-profit organization SMS allotment

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   New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Zanrakuzai shared this idea  ·  Jun 28, 2024

5. Forward calls from user extension to company main number

   17 votes

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   5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Jun 27, 2024

6. Call queue: Able to show the total calls and total answered calls of the call queue members within 30 secs excluding abandoned call

   5 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Jun 18, 2024

7. Allow RingCentral direct number to receive 2FA access code

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Jun 12, 2024

8. Audit Trail Enhancements

   269 votes

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   71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Zanrakuzai supported this idea  ·  Jun 4, 2024
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   Zanrakuzai commented  ·  Jun 4, 2024  ·  Edit…  ·  Delete…

   When looking at audit trail, we need to see more accurate posting for people setting to DND, locking the computer, logging out of queues etc. Currently the only entry is called "user set DND to Off" or "On

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9. Merging call Auto Recording on Transfer and Conference calls

   11 votes

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   1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Zanrakuzai shared this idea  ·  May 30, 2024

10. Custom Rule for Call Queue, ability to transfer to other device

    2 votes

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Zanrakuzai shared this idea  ·  May 28, 2024

11. Multifactor Authentication through Microsoft, Google, Duo, Yubikey

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  May 24, 2024

12. Can delay 2 factor of authentication

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  May 24, 2024

13. Needs to have way to receive an SMS Msg across multiple extensions....A bank can only send 2FA to one phone number but more than one use...

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  May 24, 2024

14. Two-Factor Authentication (2FA)

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  May 24, 2024

15. Call Notes

    7 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  May 3, 2024

16. Notes area in call details

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  May 3, 2024

17. Allow Use of any Number as Caller ID by Any User from Any Site

    40 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Apr 18, 2024

18. Caller ID for Multi-Site

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Apr 18, 2024

19. Using assigned number under different site as a caller ID

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Apr 18, 2024

20. Shared SMS were multiple users can receive and send SMS on specific number

    1,354 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

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    Zanrakuzai commented  ·  Apr 17, 2024  ·  Edit…  ·  Delete…

    Hello, I have a need to have multiple extensions be able to send and receive SMS texts as the main office number. I see I can set one user's extension in the Auto Attendant General Settings. Can I have more than one user with that ability?

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    Zanrakuzai supported this idea  ·  Apr 17, 2024