← RingCentral Ideas

Settings and activity

45 results found

  1. Mobile app as endpoint of RingCX

    18 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  2. Ability to transfer RingEX calls directly to RingCX Users

    14 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  3. Improve your support web site and standardize your support practices with a customer focus

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  4. Support breadcrumb structure in support site

    3 votes
    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  5. Add "case portal" tab or link in support site

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  6. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    84 votes
    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  7. Analytics Report view on RingCentral App

    5 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  8. Report for Users Login, Usage and Activity on RingCentral app

    16 votes
    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  9. Ability to remove the deleted users from the performance report

    25 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  10. Suppress deleted call queue members from Call queue analytics

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  11. Remove old or inactive users from Business Analytics

    5 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  12. Cross-Site Access Management Enhancement

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  13. AI Notes user access

    2 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  14. quality assurance form

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  15. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    5 votes
    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  16. Have a single point of entry for faxes

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  17. reporting to show who is the manager of all call queues

    5 votes
    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 

  18. Add Unassigned Extensions to inventory to make it easier when adding new users

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  19. Recurrent User Report

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jan shared this idea  · 

  20. Fax Cover Page

    11 votes
    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Jan supported this idea  · 
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