Settings and activity

55 results found

1. Add Session timeout for RingCX user

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 13, 2025

2. Super Admin full access to VM and SMS on the Admin Portal

   64 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Sep 18, 2025

3. Scheduled Report Download

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   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Aug 28, 2025

4. ENGAGE VOICE predictive dialer

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 22, 2025

5. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 22, 2025

6. Shorten the voicemail duration a caller can record

   5 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 21, 2025

7. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   10 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 18, 2025

8. Performance Reports for Message-Only Extensions

   14 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jul 31, 2025

9. Extracting more RingSense Data via Reports or API

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jul 29, 2025

10. Allow to Customize the Default Tab when Opening the RingCentral App

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Edit…  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Jul 22, 2025

11. Mobile app as endpoint of RingCX

    25 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 2, 2025

12. Ability to transfer RingEX calls directly to RingCX Users

    17 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 23, 2025

13. Improve your support web site and standardize your support practices with a customer focus

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

14. Support breadcrumb structure in support site

    3 votes

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    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

15. Add "case portal" tab or link in support site

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

16. Shared SMS were multiple users can receive and send SMS on specific number

    1,352 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Jan supported this idea  ·  Apr 18, 2025

17. Analytics Report view on RingCentral App

    5 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 17, 2025

18. Report for Users Login, Usage and Activity on RingCentral app

    20 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 17, 2025

19. Ability to remove the deleted users from the performance report

    28 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 10, 2025

20. Suppress deleted call queue members from Call queue analytics

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Mar 25, 2025