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56 results found

  1. INTERCEPT

    64 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    KL System supported this idea  · 

  2. Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    KL System shared this idea  · 

  3. Custom Emojis

    77 votes

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    Under Review  ·  28 comments  ·  Phone & Messaging » Application  ·  Admin →
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    KL System supported this idea  · 

  4. Add time based variable to holiday configuration

    64 votes

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    Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    KL System supported this idea  · 

  5. Shorten RingCX Historical Report Refresh Time Rate

    22 votes

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    Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    KL System supported this idea  · 

  6. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.


    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.


    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US


    KL System supported this idea  · 

  7. Allow ability to set specific hours for Holidays

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    KL System supported this idea  · 

  8. Restrict my agents from seeing the "New messages" inbox

    3 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    KL System supported this idea  · 

  9. Restrict permission to view digital access.

    2 votes

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    0 comments  ·  RingCX » Digital experience  ·  Admin →
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    KL System supported this idea  · 

  10. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    16 votes

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    New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    KL System supported this idea  · 

  11. Add filter for Holiday 'Queue is Open' System Alerts

    88 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    KL System supported this idea  · 

  12. Salesforce Integration Call Disposition Subject Default

    5 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    KL System supported this idea  · 

  13. Simultaneous Ring option for Call Queues/Skill

    19 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    KL System supported this idea  · 

  14. Cancelling a requeued call

    45 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    KL System supported this idea  · 

  15. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    23 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    KL System supported this idea  · 

  16. RCX - ability to disconnect the 3rd party when using transfer or requeue

    10 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    KL System supported this idea  · 

  17. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    131 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    KL System supported this idea  · 

  18. Allowing agents to solve digital interactions from folder view with a manual pull.

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  19. Give users ability to use the company main fax line number as their Fax caller ID.

    20 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    KL System supported this idea  · 
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