Settings and activity

43 results found

1. Cancelling a requeued call

   29 votes

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   Under Review  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   KL System supported this idea  ·  Nov 3, 2025

2. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   KL System supported this idea  ·  Nov 3, 2025

3. RCX - ability to disconnect the 3rd party when using transfer or requeue

   9 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   KL System supported this idea  ·  Nov 3, 2025

4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   83 votes

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   Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   KL System supported this idea  ·  Aug 26, 2025

5. Allowing agents to solve digital interactions from folder view with a manual pull.

   15 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   KL System supported this idea  ·  Aug 22, 2025

6. Give users ability to use the company main fax line number as their Fax caller ID.

   10 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   KL System supported this idea  ·  Sep 30, 2024

7. Improve "Security Notice from RingCentral" Emails

   45 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   KL System supported this idea  ·  Sep 18, 2024

8. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

   28 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   KL System supported this idea  ·  Aug 14, 2024

9. Delete just recordings from the call logs instead of deleting the calls

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   KL System supported this idea  ·  Aug 14, 2024

10. More granular permissions for users

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Aug 14, 2024

11. Granular User Management Permissions

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Aug 14, 2024

12. Disable Call Logs Delete for ALL users/managers/everyone.

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Aug 14, 2024

13. Ability to retrieve deleted calls

    30 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Aug 14, 2024

14. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    39 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Aug 7, 2024

15. Select Caller ID

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Aug 7, 2024

16. Disable inbound faxes

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Aug 5, 2024

17. Prevent users from downloading marketplace apps

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Jun 14, 2024

18. Only Admins can add 3rd Party Apps

    9 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Jun 14, 2024

19. Disable Third Party Apps Jupiter Desktop

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Jun 14, 2024

20. Call Log Filter By Time

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    KL System supported this idea  ·  Mar 25, 2024