Settings and activity

37 results found

1. Ability to Download Qos Reports

   91 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alex supported this idea  ·  Oct 15, 2025

2. Report DID's SMS campaign & SMS Status

   17 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Alex supported this idea  ·  Aug 28, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   104 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Alex supported this idea  ·  Aug 26, 2025

4. Allowing agents to solve digital interactions from folder view with a manual pull.

   15 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Alex supported this idea  ·  Aug 22, 2025

5. Background Noise/Audio Issue Alert Sent to Super Admins

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Alex supported this idea  ·  Aug 21, 2025

6. IP Phone Do Not Disturb And Ring Groups

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Alex shared this idea  ·  Aug 14, 2025

7. Business Analytics - Refused Calls

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   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Alex supported this idea  ·  Aug 12, 2025

8. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   659 votes

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   Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Alex supported this idea  ·  Jul 28, 2025

9. Cancelling a requeued call

   31 votes

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   Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Alex supported this idea  ·  Jul 17, 2025

10. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    20 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Alex supported this idea  ·  Jul 17, 2025

11. Combine User List and User Device Export

    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alex supported this idea  ·  Jul 1, 2025

12. Apply Voice Skill Assignment to Callbacks.

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Alex supported this idea  ·  Jul 1, 2025

13. Cost Centers built in RCX

    41 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Alex supported this idea  ·  Jun 13, 2025

14. SLA % calculations - create inbound presented or remove outbound from calculations

    4 votes

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    Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Alex supported this idea  ·  Jun 10, 2025

15. Persistent Login for RingCX Salesforce Agent

    12 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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16. Allow for custom Dial by Name greeting.

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alex supported this idea  ·  Jan 7, 2025

17. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Alex supported this idea  ·  Nov 20, 2024

18. Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Alex shared this idea  ·  Sep 8, 2022

19. voicemail auditing by administrators

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Add Dinosaur Emojis to RingCentral Chat

    169 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!