Settings and activity

286 results found

1. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 24, 2025

2. RingCX bulk upload on phonebook

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   16 votes

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   Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 14, 2025

3. Upgrade RingCX Phonebook to detect details when a person from the phone book calls.

   6 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 14, 2025

4. Cancelling a requeued call

   31 votes

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   Under Review  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 12, 2025

5. RingSense Trackers and Tags being customized per department/team or user.

   18 votes

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   1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

   We appreciate your patience and continued support as we work to bring this enhancement to you soon.

   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 12, 2025

6. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

   24 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 5, 2025

7. Feature Request: Display Call Recording Storage Usage in RingCX

   6 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 5, 2025

8. Keep AI notes going after switching a call from desktop to mobile and back

   13 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 3, 2025

9. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 30, 2025

10. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 27, 2025

11. RingCX Time Based Callback-in-Queue Offering

    33 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 27, 2025

12. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    12 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 27, 2025

13. RingCX increase Decibels (dB)/Amplitude file "ringtone.wav

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    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 9, 2025

14. Use "document.title" to change Tab title in Google Chrome to automatically update to reflect the current status (ringCx

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 9, 2025

15. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 18, 2025

16. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

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    10 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 17, 2025

17. Multiple level disposition

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 17, 2025

18. Schedule report for QoS calls data

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    18 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 17, 2025

19. Pull QoS call score via API

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    23 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 15, 2025

20. Bulk license transfer for Cost Center

    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 5, 2025