Settings and activity

277 results found

1. RingCX increase Decibels (dB)/Amplitude file "ringtone.wav

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 9, 2025

2. Use "document.title" to change Tab title in Google Chrome to automatically update to reflect the current status (ringCx

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 9, 2025

3. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

   9 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 18, 2025

4. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 17, 2025

5. Multiple level disposition

   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 17, 2025

6. Schedule report for QoS calls data

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   13 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 17, 2025

7. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   9 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 17, 2025

8. Pull QoS call score via API

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   21 votes

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   New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 15, 2025

9. Bulk license transfer for Cost Center

   15 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 5, 2025

10. Allow for Call Transcripts to be Backed Up via RC Archiver

    16 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 4, 2025

11. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

    14 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 4, 2025

12. User Status Details

    32 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 3, 2025

13. QoS for VIDEO is no longer drilling down correctly

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 2, 2025

14. The ability modify queue events in RingCx priority in a single queue event.

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    4 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Aug 29, 2025

15. Improve AI Transcription

    28 votes

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    New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Aug 21, 2025

16. Background Noise/Audio Issue Alert Sent to Super Admins

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Aug 21, 2025

17. Social Media Comment Threads - Lock Ability

    31 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Aug 18, 2025

18. call park recording

    15 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 24, 2025

19. Add Granular Read/Write/Delete Role Permissions

    20 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 23, 2025

20. Sync Real-Time Dashboard Edits After Sharing

    19 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 23, 2025