Settings and activity

286 results found

1. Engage Digital - Create WFM IEX feed to take into account time spent working in ED

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminChris DeLeon (Sr. Manager, Customer Experience Solutions Engineering, RingCentral) responded

   WFM APIs are available on RingCX for Voice. Digital WFM APIs are planned to be implemented

   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Feb 19, 2025

2. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

   20 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 28, 2025

3. Using Multiple Entity IDs to one RC Account

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 9, 2025

4. Turn Off Extension Dialing Options

   64 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 8, 2025

5. Block the ability to transfer calls from one site to another site

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 7, 2025

6. Allow for custom Dial by Name greeting.

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 7, 2025

7. Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 3, 2025

8. Revamp RingCX Business Hours Override

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 3, 2025

9. Hide Contact Center Numbers from Being Used as Caller ID

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 3, 2025

10. Voicemail-to-text conversion limit

    11 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Jan 2, 2025

11. License type in All users list download report

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    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Dec 17, 2024

12. Call Handling Template - Notify of Conflicting Rules

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Dec 16, 2024

13. Enhance reporting on system generated states

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Dec 10, 2024

14. End Call Tone (RingCX/Salesforce)

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Dec 3, 2024

15. Disable Call Monitoring Notification

    19 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 21, 2024

16. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    24 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 14, 2024

17. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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18. Improvements to Realtime Dashboards

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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19. Salesforce Integration: SLA Hit/Miss and SLA Answer Rate

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 8, 2024

20. Salesforce Integration: Call Result Field Porting

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    AdminSky Heath (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 8, 2024