← RingCentral Ideas

Settings and activity

239 results found

  1. SLA % calculations - create inbound presented or remove outbound from calculations

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  2. Call recordings in Stereo

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  3. Dual channel (stereo) recordings

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  4. All Messages Conversation Search Enhancement

    18 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  5. Corporate Directory - External contacts

    20 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  6. We would like to partition the corporate directory by site

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  7. Persistent Login for RingCX Salesforce Agent

    11 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  8. Expand Dashboard Widget to full detailed view

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  9. Update Agent State in Real-Time Dashboard of Analytics

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  10. Being able to change an agents status through the Real Time Dashboard

    19 votes
    Implemented  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  11. RingCX Dashboard Overview

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  12. Have numbers show up as "From" on RollOver calls.

    28 votes
    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  13. Unable to fast forward or rewind while listening to call recordings

    8 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  14. RingCX - Option not to count outbound queue calls within inbound reporting stats

    25 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  15. Dual Channel Recording in MVP, UK

    5 votes
    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  16. Real-Time Queue Status Visibility for Agents

    39 votes
    New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  17. Dashboard Access for Agents

    6 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  18. Dashboard for agents in RingCX | Agent platform.

    30 votes
    Under Review  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  19. Notification for threshold on data retention.

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 

  20. Admin State Change

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sky supported this idea  · 
← Previous 1 3 4 5 … 11 12