Settings and activity

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  1. 13 votes
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  2. 3 votes
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  3. 24 votes
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  4. 83 votes
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  5. 19 votes
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  6. 35 votes
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  7. 19 votes
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  8. 58 votes
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  9. 50 votes
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  10. 3 votes
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  11. 11 votes
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  12. 18 votes
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  13. 2 votes
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    Sherryl commented  · 

    For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office

  14. 6 votes
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    Sherryl commented  · 

    It would be useful if we do have a setting that we can enable to average minute for an agent to be on a call and a notification that is enable when the agent has exceeded that time limit