Settings and activity

14 results found

1. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

   31 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Sep 29, 2024

2. Capture messaging via Smarsh

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Jun 5, 2024

3. Increase Received Faxes Limit for more than 200

   36 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  May 31, 2024

4. Increase Retention Period for Sent Faxes

   157 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  May 13, 2024

5. Recordings - Please record in Stereo instead of Mono

   24 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  May 7, 2024

6. Analytics - ability to add calls routed to message only extension or announcement only extension.

   41 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Apr 19, 2024

7. BT Epos Integration

   21 votes

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   4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Apr 9, 2024

8. Analytics regarding Text Messaging/SMS

   326 votes

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   43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Sherryl supported this idea  ·  Apr 8, 2024

9. Allow More Than 10,000 Contacts

   74 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Apr 8, 2024

10. Voicemail Caller ID in Desk phone

    3 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sherryl supported this idea  ·  Apr 4, 2024

11. Receive call queue SMS notification on Ring Central phone numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherryl supported this idea  ·  Apr 3, 2024

12. Fax forwarding from ring central to external app or number

    36 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sherryl supported this idea  ·  Apr 3, 2024

13. Two Voice messages saved simultaneously

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherryl commented  ·  Nov 30, 2023  ·  Edit…  ·  Delete…

    For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office

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14. Call duration warning notifications

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherryl commented  ·  Jan 1, 2024  ·  Edit…  ·  Delete…

    It would be useful if we do have a setting that we can enable to average minute for an agent to be on a call and a notification that is enable when the agent has exceeded that time limit

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