Settings and activity

14 results found

1. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

   30 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Sep 29, 2024

2. Capture messaging via Smarsh

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Jun 5, 2024

3. Increase Received Faxes Limit for more than 200

   35 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  May 31, 2024

4. Increase Retention Period for Sent Faxes

   154 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  May 13, 2024

5. Recordings - Please record in Stereo instead of Mono

   24 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  May 7, 2024

6. Analytics - ability to add calls routed to message only extension or announcement only extension.

   39 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Apr 19, 2024

7. BT Epos Integration

   21 votes

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   4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Apr 9, 2024

8. sms performance report

   69 votes

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   4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   This is coming in Business Analytics in late Q3, 2026.

   
   

   Performance Reports are legacy, and will pave their way to business analytics. All new reporting enhancements for RingEx will be in Business Analytics.

   Sherryl supported this idea  ·  Apr 8, 2024

9. Allow More Than 10,000 Contacts

   71 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Sherryl supported this idea  ·  Apr 8, 2024

10. Voicemail Caller ID in Desk phone

    3 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sherryl supported this idea  ·  Apr 4, 2024

11. Receive call queue SMS notification on Ring Central phone numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherryl supported this idea  ·  Apr 3, 2024

12. Fax forwarding from ring central to external app or number

    34 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sherryl supported this idea  ·  Apr 3, 2024

13. Two Voice messages saved simultaneously

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherryl commented  ·  Nov 30, 2023  ·  Edit…  ·  Delete…

    For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office

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14. Call duration warning notifications

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sherryl commented  ·  Jan 1, 2024  ·  Edit…  ·  Delete…

    It would be useful if we do have a setting that we can enable to average minute for an agent to be on a call and a notification that is enable when the agent has exceeded that time limit

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