Settings and activity

113 results found

1. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   24 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Sep 22, 2024

2. Impersonated admin showing incorrectly in the audit trail

   15 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Sep 5, 2024

3. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

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   13 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Aug 6, 2024

4. Persist - Add support for Germany

   17 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jul 11, 2024
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   Malcolm commented  ·  Jul 11, 2024  ·  Edit…  ·  Delete…

   100% must have. I have worked with many public sector/critical infrastructure customers in Germany and local on site redundancy is always a day 1 requirement in RFPs'.

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5. RCX - ability to unhold manually the call when requeue/transfer is cancelled

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jul 9, 2024

6. Enhance Agent States

   63 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jul 4, 2024

7. Display User Extension Number When Transferring From RingCX To RingEX

   20 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm commented  ·  Jul 4, 2024  ·  Edit…  ·  Delete…

   Very good idea and would provide a much better user experience for EX users!

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   Malcolm supported this idea  ·  Jul 4, 2024

8. In-Queue-Callback Number Restriction To Prevent Misuse

   29 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Jul 3, 2024

9. Presence sync bidirectional visual delay

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jul 1, 2024

10. Translation UX

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    15 votes

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    1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jun 13, 2024

11. Tranlsate closed captioning

    17 votes

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    3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jun 13, 2024

12. Ring Central Video is too Resource Intensive

    53 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Jun 13, 2024

13. Automatic bidirectional message translation in RingEX based on a users regional settings

    21 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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    Malcolm shared this idea  ·  Jun 13, 2024

14. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    18 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 28, 2024

15. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 28, 2024

16. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    This is a standard feature that is included in Alcatel Lucent Enterprise and Genesys CC offerings for supervisors. I have had several requests from RCX customers asking for this particular feature.

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    Malcolm supported this idea  ·  May 24, 2024

17. Call journey report for RCX

    41 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 13, 2024

18. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 13, 2024

19. Dequeue setting per queue

    50 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 12, 2024

20. RingCX Time Based Callback-in-Queue Offering

    36 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  Apr 11, 2024  ·  Edit…  ·  Delete…

    This is a fantastic idea! Maybe this could be implemented as a callback schedule within the queue events.

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    Malcolm supported this idea  ·  Apr 11, 2024