Settings and activity

109 results found

1. RCX - ability to unhold manually the call when requeue/transfer is cancelled

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jul 9, 2024

2. Enhance Agent States

   61 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jul 4, 2024

3. Display User Extension Number When Transferring From RingCX To RingEX

   16 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm commented  ·  Jul 4, 2024  ·  Edit…  ·  Delete…

   Very good idea and would provide a much better user experience for EX users!

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   Malcolm supported this idea  ·  Jul 4, 2024

4. In-Queue-Callback Number Restriction To Prevent Misuse

   28 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Jul 3, 2024

5. Presence sync bidirectional visual delay

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jul 1, 2024

6. Translation UX

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   14 votes

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   1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jun 13, 2024

7. Tranlsate closed captioning

   16 votes

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   3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jun 13, 2024

8. Ring Central Video is too Resource Intensive

   52 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Malcolm supported this idea  ·  Jun 13, 2024

9. Automatic bidirectional message translation in RingEX based on a users regional settings

   20 votes

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   New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Malcolm shared this idea  ·  Jun 13, 2024

10. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 28, 2024

11. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 28, 2024

12. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    This is a standard feature that is included in Alcatel Lucent Enterprise and Genesys CC offerings for supervisors. I have had several requests from RCX customers asking for this particular feature.

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    Malcolm supported this idea  ·  May 24, 2024

13. Call journey report for RCX

    40 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 13, 2024

14. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 13, 2024

15. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  May 12, 2024

16. RingCX Time Based Callback-in-Queue Offering

    30 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm commented  ·  Apr 11, 2024  ·  Edit…  ·  Delete…

    This is a fantastic idea! Maybe this could be implemented as a callback schedule within the queue events.

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    Malcolm supported this idea  ·  Apr 11, 2024

17. Disable option for call recording for internal calls or extension to extension calls.

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024

18. Allow option to record inbound calls but not internal calls (extension to extension)

    70 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024

19. Azure/OKTA Provisioning: Disable activation email after user is automatically provisioned.

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024

20. Enable/Disable OnDemand Call Recording by user (not system wide)

    75 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Malcolm supported this idea  ·  Apr 11, 2024