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115 results found

  1. Audit Trail Enhancements

    278 votes

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    72 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Malcolm supported this idea  · 

  2. Auto answer management options separately for inbound and outbound calling

    52 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Malcolm commented  · 

    Autoanswer must be enabled in the agent/supervisor settings to accept outbound campaign calls. Customers do not want this feature enabled for inbound calls, making it a crucial requirement to differentiate between the two.

    Malcolm supported this idea  · 

  3. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    24 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm supported this idea  · 

  4. Impersonated admin showing incorrectly in the audit trail

    15 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm supported this idea  · 

  5. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Malcolm shared this idea  · 

  6. Persist - Add support for Germany

    17 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Malcolm supported this idea  · 
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    Malcolm commented  · 

    100% must have. I have worked with many public sector/critical infrastructure customers in Germany and local on site redundancy is always a day 1 requirement in RFPs'.

  7. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm supported this idea  · 

  8. Enhance Agent States

    66 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Malcolm supported this idea  · 

  9. Display User Extension Number When Transferring From RingCX To RingEX

    22 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Malcolm commented  · 

    Very good idea and would provide a much better user experience for EX users!

    Malcolm supported this idea  · 

  10. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Malcolm shared this idea  · 

  11. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Malcolm supported this idea  · 

  12. Translation UX

    16 votes

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    1 comment  ·  Events & Video » Webinar  ·  Admin →
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    Malcolm supported this idea  · 

  13. Tranlsate closed captioning

    17 votes

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    3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Malcolm supported this idea  · 

  14. Ring Central Video is too Resource Intensive

    54 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Malcolm supported this idea  · 

  15. Automatic bidirectional message translation in RingEX based on a users regional settings

    21 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Malcolm shared this idea  · 

  16. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    19 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm supported this idea  · 

  17. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm supported this idea  · 

  18. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Malcolm commented  · 

    This is a standard feature that is included in Alcatel Lucent Enterprise and Genesys CC offerings for supervisors. I have had several requests from RCX customers asking for this particular feature.

    Malcolm supported this idea  · 

  19. Call journey report for RCX

    41 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Malcolm supported this idea  · 

  20. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Malcolm supported this idea  · 
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