Settings and activity

83 results found

1. Upgrade firmare for Yealink T42S, T46S etc.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Aug 14, 2025

2. Yealink T54 Hotdesk phone Attended transfer

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Claire shared this idea  ·  Aug 14, 2025

3. Do not ring mobile app together with desktop app - Separate settings to enable in call handling

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Aug 13, 2025

4. Comprehensive Data Download from RingSense

   23 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Aug 5, 2025

5. Performance Reports to Sync with Business Analytics Report

   32 votes

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   Under Review  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Jul 9, 2025

6. Add the option to export AI notes and transcripts through the admin portal

   47 votes

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   New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Jul 7, 2025

7. Multiple extension to be selected on the Voicemail

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Jun 25, 2025

8. Able to create ring group for App and Desk phone

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Jun 18, 2025

9. Filter out actual abandoned calls in Business reports in Analytics

   5 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Jun 9, 2025

10. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Jun 9, 2025

11. Have option to access and delete AI Notes on Admin portal

    21 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Jun 8, 2025

12. Auto-email AI Assistant phone call transcripts to RingCentral User

    17 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Jun 5, 2025

13. External shared directory - cannot input the same data for mobile numbers and company number

    8 votes

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    4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Apr 1, 2025

14. Click-To-Dial Key Pad For Chrome Extension

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Mar 27, 2025

15. Custom Reports for Non Contact Center Accounts

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Claire shared this idea  ·  Dec 10, 2024

16. Call Log to show the name of who answer the call

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Claire shared this idea  ·  Dec 2, 2024

17. Ability for the Super Admin to Disable voicemail account wide and user level

    15 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Nov 5, 2024

18. SMS Messaging for Australian Users

    36 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Nov 3, 2024

19. Separate Outbound Calling Announcement

    25 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Oct 29, 2024

20. Disable Call recording announcement

    72 votes

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    New  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Oct 28, 2024