Separate Call Recordings for Private Call Park
Current Behavior:
When using Private Call Park, the system only shows the recording of the parked portion of the call in the app. The recording of the initial call (when you first answered it) is not available.
Requested Behavior:
We would like to have two separate call recordings when performing a Private Call Park, regardless of whether On-Demand Call Recording or Automatic Call Recording is enabled:
Recording of the initial call when answered.
Recording of the call after it has been parked.
This enhancement would allow users to access the full call history for each interaction, even when using Private Call Park.
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Claire
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