Settings and activity

61 results found

1. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Can we have a screenshot or a video explaining the problem? Omni-channel agents can't receive digital interactions if the agent is busy with a call.

   Josh G supported this idea  ·  Jun 23, 2025

2. Option to change contact profile color

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Josh G supported this idea  ·  May 7, 2025

3. Configure Avaya J179 for more than 3-way conference calling.

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   New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Josh G supported this idea  ·  May 2, 2025

4. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   31 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Josh G supported this idea  ·  Apr 16, 2025

5. Ability to remove the deleted users from the performance report

   32 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Josh G supported this idea  ·  Apr 10, 2025

6. Identifier on the deskphone if it's registered on a different account/location

   9 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Josh G supported this idea  ·  Aug 22, 2024

7. Make call queue numbers available as outbound caller ID numbers in User Settings templates

   66 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Josh G supported this idea  ·  Apr 2, 2024

8. Change number in Call handling settings

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   10 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Josh G supported this idea  ·  Mar 11, 2024

9. Improve "Security Notice from RingCentral" Emails

   45 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Josh G supported this idea  ·  Mar 11, 2024

10. Audit Trail Enhancements

    293 votes

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    76 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Josh G supported this idea  ·  Mar 11, 2024

11. looking for a change log in RingCentral admin portal or app

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Josh G supported this idea  ·  Mar 11, 2024

12. Limited Extensions should be available on InContact/MAX Company Directory

    8 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Josh G supported this idea  ·  Mar 11, 2024

13. Call Park Notification Control in the RingCentral Desktop App

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    119 votes

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    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. RingCentral App for Linux Please

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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    Josh G shared this idea  ·  Feb 10, 2023

15. RingCentral unified app (Jupiter) to display presence that is uniform between multiple RingCentral app platforms

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh G shared this idea  ·  Mar 1, 2023

16. RingCentral app support for older operating systems

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh G shared this idea  ·  Jun 6, 2023

17. Configuring Company Numbers and Info on the mobile app

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh G shared this idea  ·  Jun 9, 2023

18. Sync profile photo of User using main company number as SMS ID

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh G shared this idea  ·  Jul 5, 2023

19. Feature additions for Quick Contacts under the new RingCentral desktop/web app layout

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh G shared this idea  ·  Jul 7, 2023

20. RingCentral external messaging to AT&T Office@Hand

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Josh G shared this idea  ·  Sep 8, 2023