Settings and activity

61 results found

1. Weekly Report of Voicemail Notifications left on extensions

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joshua Garibay supported this idea  ·  Aug 27, 2025

2. RingSense License Reassignment

   6 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This is already supported by the RingCentral Billing portal.

   
   

   For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

   
   

   
   

   You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   
   

   Joshua Garibay supported this idea  ·  Aug 18, 2025

3. 911 through RingCentral

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Joshua Garibay supported this idea  ·  Aug 15, 2025

4. Local bucket/connect based RingCX analytics report

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Joshua Garibay supported this idea  ·  Aug 12, 2025

5. Language selection for the Position in Queue and Wait time

   22 votes

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   New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Joshua Garibay supported this idea  ·  Aug 8, 2025

6. Display Agent Call Hold Status and Duration in Supervisor Dashboard

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Joshua Garibay supported this idea  ·  Aug 7, 2025

7. Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls

   5 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Joshua Garibay supported this idea  ·  Aug 6, 2025

8. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Joshua Garibay supported this idea  ·  Aug 6, 2025

9. Extracting more RingSense Data via Reports or API

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Joshua Garibay supported this idea  ·  Jul 29, 2025

10. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

    Joshua Garibay supported this idea  ·  Jul 25, 2025

11. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Joshua Garibay supported this idea  ·  Jul 24, 2025

12. "Accept" and "Accept and Go" do the same thing when no active Interaction

    5 votes

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    Implemented  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Joshua Garibay supported this idea  ·  Jul 24, 2025

13. Custom Themes in RC App

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joshua Garibay supported this idea  ·  Jul 16, 2025

14. moving agent from one agent group to another

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Joshua Garibay supported this idea  ·  Jul 10, 2025

15. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joshua Garibay supported this idea  ·  Jul 8, 2025

16. Mobile app as endpoint of RingCX

    25 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Joshua Garibay commented  ·  Jul 2, 2025  ·  Edit…  ·  Delete…

    Enable the RingCentral mobile app to function as an endpoint (agent leg) for RingCX, allowing agents to handle interactions directly from their mobile devices.

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    Joshua Garibay supported this idea  ·  Jul 2, 2025

17. Quality of Service (QoS) Portal for RingCX Calls

    58 votes

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    New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Joshua Garibay supported this idea  ·  Jun 30, 2025

18. Warm Transfer to CCRN's

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Joshua Garibay supported this idea  ·  Jun 25, 2025

19. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Not clear, provide precise details and problem statement

    Joshua Garibay supported this idea  ·  Jun 24, 2025

20. Allow agents to block number in RingCX

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Joshua Garibay supported this idea  ·  Jun 23, 2025