Add Filter for Call Log and Analytics
Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.
Corporate
shared this idea
-
Rajat
commented
The current reporting functionality lacks the necessary granularity to efficiently track forwarded calls to specific external numbers. Without the ability to filter reports based on forwarding destinations, the customer is forced to manually analyze call logs—a time-consuming and error-prone process. This limitation not only impacts operational efficiency but also hinders accurate data-driven decision-making. Implementing a targeted filtering option for forwarded calls is crucial to improving reporting accuracy, streamlining workflows, and enhancing overall user experience.