← RingCentral Ideas

Settings and activity

14 results found

  1. Presence sync bidirectional visual delay

    27 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Billy supported this idea  · 

  2. Call Queue Reporting

    1 vote
    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Billy shared this idea  · 

  3. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    52 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    An error occurred while saving the comment
    Billy commented  · 

    I agree this is a need, right now we are doing this via API from a 3rd party provider that can do CNAM lookups. It doesn't make sense that RingCentral can't provide this service natively on their Contact Center platform when it is available on their MVP platform.

    Billy supported this idea  · 

  4. Bulk import and bulk change for IVRs and groups

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Billy supported this idea  · 

  5. Press Enter to Call in Max Agent

    5 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Billy shared this idea  · 

  6. Template Application Status

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Billy shared this idea  · 

  7. Disable Inbound Calling on Hotdesk Phones

    4 votes
    2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Billy shared this idea  · 

  8. Integrate Contact center Max client with main Ringcentral App

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. do away with Max Agent entirely

    30 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. Skills Template

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  11. Add Public Holidays into the Call Queue Schedule

    57 votes
    6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  12. Enable ability to add call queues to templates for new users

    21 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. RingCentral Contact Centre: Support for Smartphone and Mobile Phone divert

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  14. When a user's email is changed, it should also change the voicemail to email notification

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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