Settings and activity

16 results found

1. Scheduling Only Device

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   New  ·  0 comments  ·  Events & Video » Rooms  ·  Edit…  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Oct 15, 2025

2. Change Landing Page for Meetings

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Oct 15, 2025

3. Presence sync bidirectional visual delay

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Billy supported this idea  ·  Jan 1, 2025

4. Call Queue Reporting

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Apr 23, 2024

5. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Billy commented  ·  Apr 10, 2024  ·  Edit…  ·  Delete…

   I agree this is a need, right now we are doing this via API from a 3rd party provider that can do CNAM lookups. It doesn't make sense that RingCentral can't provide this service natively on their Contact Center platform when it is available on their MVP platform.

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   Billy supported this idea  ·  Apr 10, 2024

6. Bulk import and bulk change for IVRs and groups

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Billy supported this idea  ·  Mar 7, 2024

7. Press Enter to Call in Max Agent

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Mar 7, 2024

8. Template Application Status

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Nov 6, 2023

9. Disable Inbound Calling on Hotdesk Phones

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Dec 12, 2023

10. Integrate Contact center Max client with main Ringcentral App

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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11. do away with Max Agent entirely

    30 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. Skills Template

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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13. Add Public Holidays into the Call Queue Schedule

    63 votes

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    8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

14. Enable ability to add call queues to templates for new users

    35 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. RingCentral Contact Centre: Support for Smartphone and Mobile Phone divert

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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16. When a user's email is changed, it should also change the voicemail to email notification

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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