Settings and activity

13 results found

1. Call Queue Reporting

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Apr 23, 2024

2. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   51 votes

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   6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Billy commented  ·  Apr 10, 2024  ·  Edit…  ·  Delete…

   I agree this is a need, right now we are doing this via API from a 3rd party provider that can do CNAM lookups. It doesn't make sense that RingCentral can't provide this service natively on their Contact Center platform when it is available on their MVP platform.

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   Billy supported this idea  ·  Apr 10, 2024

3. Bulk import and bulk change for IVRs and groups

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Billy supported this idea  ·  Mar 7, 2024

4. Press Enter to Call in Max Agent

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   0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Mar 7, 2024

5. Template Application Status

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Nov 6, 2023

6. Disable Inbound Calling on Hotdesk Phones

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   2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Billy shared this idea  ·  Dec 12, 2023

7. Integrate Contact center Max client with main Ringcentral App

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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8. do away with Max Agent entirely

   30 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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9. Skills Template

   6 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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10. Add Public Holidays into the Call Queue Schedule

    53 votes

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    3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

11. Enable ability to add call queues to templates for new users

    21 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. RingCentral Contact Centre: Support for Smartphone and Mobile Phone divert

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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13. When a user's email is changed, it should also change the voicemail to email notification

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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