Settings and activity

76 results found

1. Hide Contact Center Numbers from Being Used as Caller ID

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John Erick Falcotelo supported this idea  ·  Apr 4, 2025

2. Allow more than 10 people on a group SMS

   54 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   John Erick Falcotelo supported this idea  ·  Feb 27, 2025

3. Generate Report based on Caller ID Number

   12 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   John Erick Falcotelo supported this idea  ·  Feb 25, 2025

4. RingCX Chats are being forwarded to Ignored message.

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Implemented.

   Only messages that are ignored or auto-ignored will go to ignored messages

   John Erick Falcotelo shared this idea  ·  Jan 29, 2025

5. Super Admin should be able to access voicemail recordings using the Call log report

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   12 votes

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   0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   John Erick Falcotelo supported this idea  ·  Jan 22, 2025

6. User greeting in RingCX Agent.

   32 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John Erick Falcotelo shared this idea  ·  Jan 21, 2025

7. Shared Voicemails: Increase number of voicemail boxes per co-recipient

   101 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John Erick Falcotelo supported this idea  ·  Jan 20, 2025

8. Customer wants 2 user ext to receive fax from main fax line

   16 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John Erick Falcotelo supported this idea  ·  Jan 16, 2025

9. Stay on Call - Call Transfers - Toggle Feature

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   John Erick Falcotelo supported this idea  ·  Jan 15, 2025

10. RingCX -- Ability to default "Stay On Call" either on or off

    24 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    John Erick Falcotelo supported this idea  ·  Jan 15, 2025

11. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    John Erick Falcotelo shared this idea  ·  Nov 12, 2024

12. ringcx reporting

    5 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    John Erick Falcotelo shared this idea  ·  Oct 10, 2024

13. RingCentral App Update Roll Out Options

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John Erick Falcotelo supported this idea  ·  Aug 8, 2024

14. To have an option to Play an Announcement if calls are not answered on Limited Extensions

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John Erick Falcotelo supported this idea  ·  Jul 17, 2024

15. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    94 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John Erick Falcotelo supported this idea  ·  Jul 15, 2024

16. retrieve the settings if the user was deleted accidentally.

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    John Erick Falcotelo shared this idea  ·  Jul 1, 2024

17. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John Erick Falcotelo supported this idea  ·  May 30, 2024

18. Ability to listen to voicemail while there is a cloud forwarding from their main RC number.

    4 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John Erick Falcotelo shared this idea  ·  May 29, 2024

19. Automatic Name Retention for Numbers Converted to Contact Center

    7 votes

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    0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    John Erick Falcotelo supported this idea  ·  May 27, 2024

20. outbound dialer

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    John Erick Falcotelo shared this idea  ·  May 23, 2024