This would be very beneficial to our day-to-day operations!!

Multi-Factor Authentication (MFA) via SMS has become a critical component of our business operations. Many of our sites require SMS-based MFA, and email is not a viable alternative in these cases.
To ensure continuity and security, it is essential that multiple team members have access to the SMS messages used for MFA codes. This will allow for timely authentication and prevent disruptions in workflows where SMS MFA is mandatory.

This would make texting much easier for our small business.

@Danny @Debbie, I'm sure that typing in ALL CAPS will move you up the list faster.

I'm honestly astonished that this isn't already an available option. I would imagine that most every small business like ours or even larger companies would need the ability for multiple users to send/receive text messages from the main company line.

I agree that "Beetexting" is absolutely NOT a viable solution to this problem! So I'm really glad to see that RingCentral is moving forward with the implementation of this basic feature that should've been there from the start.

WHEN CAN I EXPECT TO HEAR BACK ON MY SHARED SMS BETA PARTICIPATION REQUEST?

I'm honestly astonished that this isn't already an available option. I would imagine that most every small business like ours would need the ability for multiple users to send/receive text messages from the main company line. Whoever's oversight this was dropped a huge ball in my opinion!

WE ARE WE AT ON THIS JESSICA????

I emailed ideas@ringcentral.com last month and there has been no response. I set up the BeeTexting as a possible option only to find out that it is $30 for every customer service rep that you would like to be part of the group messaging. We are also not able to assign our call queue number to the SMS, only everyone else's extensions, which defeats the purpose of using this feature to have all of our customer service team in our call center to be able to respond to text messages received on the main company phone number

I emailed ideas@rincentral.com but nobody ever followed up. Its been a month.

This is a major limitation that I wish I had been aware of before migrating... We wouldn't have chosen Ring Central. Oh well, we were look'n for a new service when we found this one... so... yeah.

We need this URGENTLY

I just found out we cannot do this and honestly it benefits Ringcentral as much as us. The reason why is now I am going to cancel the additional extension which is revenue loss to Ringcentral because of this and I am sure I will not be the only one.

They should use the Vonage "Business Inbox" as a model. It worked great for us when we had Vonage. I hope they get this up and running soon. Even putting the extra cost aside, having to use BeeTexting as a stand-alone SMS product is annoying, it would be so much easier for our busy veterinary office to only have ONE phone/texting app to attend to.

If I had known what I know now, I would have not ever sign up with RING CENTRAL. Salesperson not very honest.

I was told by sales that this was an option and I've just come to find out that it's not, so I'm not very happy at this point.

Man, BeeTexting carries a pretty hefty cost per month... Hopefully, there will be an inclusive option with RingCentral sometime soon. The additional $100+ per month for our small office is just not feasible.

It is critical for our business that when someone sends a text message to one of our business numbers, if we could select several team members or users to be able to view and reply to those text messages on behalf of our company. Please consider adding this feature as soon as possible.
This has been in the suggestion box since 2023, is there any hope that it will get implemented?

It's not a deal breaker but it might become one.

This is Critical feature for us. FirstLight Home Care.

Please resolve this issue.