Settings and activity

144 results found

1. Delete bulk messages/Conversation in Unified App

   153 votes

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   Future Consideration  ·  59 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 25, 2024

2. Separate Outbound Calling Announcement

   25 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 25, 2024

3. Detailed report of abandoned calls in a call queue in analytics

   35 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 24, 2024

4. Add external contacts to desk phones using Desktop App HUD

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 24, 2024

5. Receive a notification alert when a certain number or number series becomes available

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 21, 2024

6. SMS Outbound Caller ID Change

   84 votes

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   10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 20, 2024

7. MMS/SMS Policy improve

   5 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 18, 2024

8. Email to Ringcentral converted to SMS

   36 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 17, 2024

9. Allow SMS Outbound Caller ID Change

   63 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 13, 2024

10. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 11, 2024

11. Send SMS to shortcodes

    16 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 11, 2024

12. show call logs on call presence

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 11, 2024

13. Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.

    5 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 10, 2024

14. SMS/Text to Email Feature

    16 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 10, 2024

15. Caller ID for every extension

    87 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 7, 2024

16. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    161 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 7, 2024

17. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    675 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 6, 2024

18. Added ring on IVR menu greetings

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 4, 2024

19. Allow all users to use texting system with the company phone number

    26 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 3, 2024

20. Email correspondence within a case should be visible in the support site case information

    20 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 3, 2024