Settings and activity

136 results found

1. Allow SMS Outbound Caller ID Change

   57 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 13, 2024

2. Shared SMS were multiple users can receive and send SMS on specific number

   1,354 votes

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

   Johnsilou supported this idea  ·  Jun 11, 2024

3. Send SMS to shortcodes

   15 votes

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   2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 11, 2024

4. show call logs on call presence

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 11, 2024

5. Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.

   5 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 10, 2024

6. SMS/Text to Email Feature

   15 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 10, 2024

7. Caller ID for every extension

   87 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 7, 2024

8. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   151 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 7, 2024

9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   663 votes

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   Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Johnsilou supported this idea  ·  Jun 6, 2024

10. Added ring on IVR menu greetings

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 4, 2024

11. Allow all users to use texting system with the company phone number

    26 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 3, 2024

12. Email correspondence within a case should be visible in the support site case information

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 3, 2024

13. Allow Use of any Number as Caller ID by Any User from Any Site

    40 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  Jun 3, 2024

14. User Role Permission: Access to User List only

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 29, 2024

15. Option for custom answer(custom text field) in the webinar Poll

    6 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 28, 2024

16. for the app to pause recording from ACR

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 28, 2024

17. Call Logs Reports Account Identifier

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 28, 2024

18. Sync Zoho Contacts into RingCentral App

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 24, 2024

19. Agent Analytics: Log Agent Queue Uptime

    13 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 24, 2024

20. Change Keyboard Shortcuts in RingCentral App

    18 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Johnsilou supported this idea  ·  May 16, 2024