← RingCentral Ideas

Settings and activity

38 results found

  1. RingEX After Hours Schedule Display

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kimberley supported this idea  · 

  2. To allow a user to have the InContact SalesForce agent “lightning” dialer open and functional in multiple Salesforce browser tabs.

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Kimberley supported this idea  · 

  3. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Kimberley supported this idea  · 

  4. Integrate with SugarCRM

    4 votes
    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    An error occurred while saving the comment
    Kimberley commented  · 

    I have a customer specifically requesting the ability to integrate their Sugar CRM with RingSense for Sales.

    Kimberley supported this idea  · 

  5. QA on Digital Interactions

    11 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Kimberley supported this idea  · 

  6. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    24 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Kimberley supported this idea  · 

  7. Ring Sense API Access

    21 votes
    3 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Kimberley supported this idea  · 

  8. Ability for agents to schedule a commitment for a specific colleague

    1 vote
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Kimberley shared this idea  · 

  9. Separate call recording announcements for internal and external calls

    25 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kimberley shared this idea  · 

  10. Wrap Time / After Contact Work

    46 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. RingCX Call Details "Call Termination by Agent or Caller"

    47 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. API for external contacts

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  13. Use RingEX minutes for contact centre outbound dialling

    13 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  14. Tiered Dispositions

    10 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  15. Support for Azure & Windows 365 VDI environments

    25 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  16. Ability to exclude internal calls from automatic call recording

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Option in Agent Interface to request supervisor assistance

    10 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  18. Add Glip / MVP messaging as a native channel in CXone

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  19. Zendesk Integration to show IVR/dialed number info

    6 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  20. Customer Journey Cradle-to-Grave Report

    15 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
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