Settings and activity

63 results found

1. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   30 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Mar 24, 2025

2. Permission to Block a User from Having the Visibility of IVRs from other Sites

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Mar 13, 2025

3. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   74 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Mar 3, 2025

4. Support interaction logging with no disposition in all applicable embedded CRM integrations

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Feb 25, 2025

5. to remove the blocked option on outbound caller ID on admin portal

   10 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Feb 25, 2025

6. Feature Request: Super Admin Self-Service Contact Center Routing Change

   21 votes

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   2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Feb 20, 2025
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   Ildefonso Ambrocio commented  ·  Feb 20, 2025  ·  Edit…  ·  Delete…

   I would also like to add a pop-up confirmation reiterating that modification of CCRN can result in the contact center being down. So that they also acknowledge the impact of these added permissions.

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7. Different phone numbers assigned to 1 extension can send email notification to different email address

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Feb 17, 2025

8. Have a report which shows all uses who have a divert on their phone

   32 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Feb 3, 2025

9. UK Mobile Numbers as a Substitute Caller ID

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jan 30, 2025

10. RingCX - Option not to count outbound queue calls within inbound reporting stats

    28 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Jan 20, 2025

11. Call Queue voicemails available in RC APP and GUI interface

    66 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Jan 17, 2025

12. Bulk MS teams Disconnect or Reconnect

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    9 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio commented  ·  Dec 3, 2024  ·  Edit…  ·  Delete…

    Account Name: HC One
    UID: 236260066

    Mat of HC One requested for this feature also, he said that it is time consuming to manually deactivate users one at a time.

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    Ildefonso Ambrocio supported this idea  ·  Dec 3, 2024

13. Site specific directory, Hide the company directory from specific users only

    95 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Ildefonso Ambrocio supported this idea  ·  Nov 21, 2024

14. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

    13 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Nov 7, 2024

15. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Nov 7, 2024

16. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Jun 20, 2024

17. Include "Microphone" and "Speaker" in MOS call card for phone calls

    15 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Apr 30, 2024

18. Add The Ability To Send An Email For Answered Calls

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Apr 5, 2024

19. Deleted voicemail tracker

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio shared this idea  ·  Jun 30, 2022

20. Roles and Permission specific template only

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio shared this idea  ·  Dec 7, 2020