Settings and activity

75 results found

1. Modify the text in the subscription email

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jul 31, 2025

2. "Accept" and "Accept and Go" do the same thing when no active Interaction

   5 votes

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   Implemented  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jul 24, 2025

3. Ability to prevent calling blocked numbers

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jul 17, 2025

4. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   35 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Ildefonso Ambrocio supported this idea  ·  Jul 17, 2025

5. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jul 10, 2025

6. Tracking Deflected Calls

   3 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jun 5, 2025

7. User List Incoming Call Set up Report

   11 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio shared this idea  ·  May 15, 2025

8. Admin Report of User Settings

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  May 15, 2025

9. Logs for checking user settings

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  May 15, 2025

10. RCX Real time Long Abandon Metrics

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  May 1, 2025

11. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Apr 11, 2025

12. Ability to force agents back to Available Status from Dashboard

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Apr 11, 2025

13. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    32 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Mar 24, 2025

14. Permission to Block a User from Having the Visibility of IVRs from other Sites

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Mar 13, 2025

15. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    90 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Mar 3, 2025

16. Support interaction logging with no disposition in all applicable embedded CRM integrations

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Feb 25, 2025

17. to remove the blocked option on outbound caller ID on admin portal

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Feb 25, 2025

18. Feature Request: Super Admin Self-Service Contact Center Routing Change

    22 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Feb 20, 2025
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    Ildefonso Ambrocio commented  ·  Feb 20, 2025  ·  Edit…  ·  Delete…

    I would also like to add a pop-up confirmation reiterating that modification of CCRN can result in the contact center being down. So that they also acknowledge the impact of these added permissions.

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19. Different phone numbers assigned to 1 extension can send email notification to different email address

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Feb 17, 2025

20. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Feb 3, 2025