Settings and activity

79 results found

1. Caller ID Override for Callbacks in RingCX

   30 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Sep 30, 2026

2. Queue-Level AI Announcement Language Configuration

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Aug 27, 2026

3. Historical Reports for Callback Requests for the next day

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jul 21, 2026

4. Route Calls to the Agent With the Longest Time in AVAILABLE State

   11 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Jun 11, 2026

5. RingCX Realtime Reporting: Agent Disposition

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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6. Delete just recordings from the call logs instead of deleting the calls

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 1, 2026

7. Admins to be able to delete call recordings within RingCX

   26 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  May 1, 2026

8. Callback Flow Improvement

   4 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Apr 30, 2026

9. Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Hannah supported this idea  ·  Apr 29, 2026

10. Quality of Service (QoS) Portal for RingCX Calls

    88 votes

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    Under Review  ·  16 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Apr 20, 2026

11. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    99 votes

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    New  ·  22 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Apr 9, 2026

12. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    35 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 25, 2026

13. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    136 votes

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    Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 19, 2026

14. Single Pane of Glass | Both EX and RCX call logs should appear on the same page

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 18, 2026

15. Split internal and external call recording options - ACR

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 4, 2026

16. Ability to exclude internal calls from automatic call recording

    55 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Mar 4, 2026

17. Allow multiple SMS recipients for E911 notification.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Jan 4, 2026

18. mask sensitive info from transcript and ai notes

    19 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Dec 17, 2025

19. Keep AI notes going after switching a call from desktop to mobile and back

    15 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Nov 3, 2025

20. Disable prompt to press 1 when receive call on external phone number

    22 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Hannah supported this idea  ·  Oct 29, 2025