Settings and activity

32 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   666 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Mar 28, 2024

2. Call queue groups should also be visible on the HUD

   80 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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3. Power Automate Integration

   42 votes

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   Under Review  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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4. Shared Contact List with all users

   81 votes

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   14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more: https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

5. Create a default group of contacts for all users that admins can manage

   39 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Enable syncing of contact/address book across all users

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   128 votes

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   28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

7. Company-Wide Contact List

   87 votes

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   Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Access to a centralized Company Directory

   37 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Contacts- ALL

   53 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Contacts Syncing on the Glip App

    77 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

    57 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Admin import of contacts for users or whole company.

    55 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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