Settings and activity

30 results found

1. give notification when deleting a user stating which queues they are a member of

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Dec 4, 2025

2. Email Notification For Call Queues With Zero Members

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Dec 4, 2025

3. Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Feb 17, 2025

4. Correlating Inbound Queue calls with Outbound User Calls to identify reason for missed Inbound call.

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Jan 24, 2025

5. Reporting Capability on IVR Menu for key presses

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   Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

6. sms performance report

   67 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

7. Analytics regarding Text Messaging/SMS

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   Future Consideration  ·  32 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

8. I would like to be able to see the total time a user is toggled on to accept calls

   69 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

9. Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Aug 7, 2024

10. KPI in Analytics for total outbound calls using the main company number

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jun 18, 2024

11. Ability to Download Qos Reports

    91 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Apr 3, 2024

12. Enterprise Portal Level Analytics for all Accounts

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    0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Mar 28, 2024

13. Allow number search in the dialler to also look in the extension name field

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2022

14. Show Manage queues option for the user in the RingCentral Phone Desktop App

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Feb 18, 2022

15. Add Custom Field to Call Queues

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Nov 6, 2023

16. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2023

17. Shared SMS were multiple users can receive and send SMS on specific number

    1,354 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Steve supported this idea  ·  Mar 28, 2024

18. Analytics report for IVR key presses

    74 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024

19. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    659 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024

20. Call queue groups should also be visible on the HUD

    80 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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