Settings and activity

32 results found

1. Extend Co-Recipents RCApp functionality to fax

   39 votes

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   2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Mar 9, 2026

2. Mandatory Set Outbound ID at User Creation

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Feb 12, 2026

3. Outbound caller ID schedule

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve commented  ·  Dec 18, 2025  ·  Edit…  ·  Delete…

   A schedule on the outbound ID's would also work well for people that change location regularly for job share or vacation cover.

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   Steve supported this idea  ·  Dec 18, 2025

4. give notification when deleting a user stating which queues they are a member of

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Dec 4, 2025

5. Email Notification For Call Queues With Zero Members

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Dec 4, 2025

6. Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Feb 17, 2025

7. Correlating Inbound Queue calls with Outbound User Calls to identify reason for missed Inbound call.

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Jan 24, 2025

8. Reporting Capability on IVR Menu for key presses

   90 votes

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

9. Analytics regarding Text Messaging/SMS

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   43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Steve supported this idea  ·  Jan 23, 2025

10. I would like to be able to see the total time a user is toggled on to accept calls

    73 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jan 23, 2025

11. Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 7, 2024

12. KPI in Analytics for total outbound calls using the main company number

    6 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jun 18, 2024

13. Ability to Download Qos Reports

    93 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Apr 3, 2024

14. Enterprise Portal Level Analytics for all Accounts

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    0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Mar 28, 2024

15. Allow number search in the dialler to also look in the extension name field

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2022

16. Show Manage queues option for the user in the RingCentral Phone Desktop App

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Feb 18, 2022

17. Add Custom Field to Call Queues

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Nov 6, 2023

18. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2023

19. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024

20. Analytics report for IVR key presses

    105 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024