← RingCentral Ideas

Settings and activity

28 results found

  1. Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  2. Correlating Inbound Queue calls with Outbound User Calls to identify reason for missed Inbound call.

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  3. Reporting Capability on IVR Menu for key presses

    57 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  4. sms performance report

    57 votes
    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  5. Analytics regarding Text Messaging/SMS

    228 votes
    Future Consideration  ·  27 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  6. I would like to be able to see the total time a user is toggled on to accept calls

    48 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  7. Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  8. KPI in Analytics for total outbound calls using the main company number

    2 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  9. Ability to Download Qos Reports

    73 votes
    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  10. Enterprise Portal Level Analytics for all Accounts

    1 vote
    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  11. Allow number search in the dialler to also look in the extension name field

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  12. Show Manage queues option for the user in the RingCentral Phone Desktop App

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  13. Add Custom Field to Call Queues

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  14. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Steve shared this idea  · 

  15. Shared SMS were multiple users can receive and send SMS on specific number

    717 votes
    147 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Steve supported this idea  · 

  16. Analytics report for IVR key presses

    49 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  17. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    547 votes
    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Steve supported this idea  · 

  18. Call queue groups should also be visible on the HUD

    72 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  19. Power Automate Integration

    36 votes
    Under Review  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?

  20. Contacts- ALL

    48 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
← Previous 1