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33 results found

  1. Extend Co-Recipents RCApp functionality to fax

    39 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Steve supported this idea  · 

  2. Mandatory Set Outbound ID at User Creation

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Steve shared this idea  · 

  3. Outbound caller ID schedule

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Steve commented  · 

    A schedule on the outbound ID's would also work well for people that change location regularly for job share or vacation cover.

    Steve supported this idea  · 

  4. give notification when deleting a user stating which queues they are a member of

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Steve shared this idea  · 

  5. Email Notification For Call Queues With Zero Members

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Steve supported this idea  · 

  6. Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Steve shared this idea  · 

  7. Correlating Inbound Queue calls with Outbound User Calls to identify reason for missed Inbound call.

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Steve shared this idea  · 

  8. Reporting Capability on IVR Menu for key presses

    87 votes

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    Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Steve supported this idea  · 

  9. sms performance report

    67 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Steve supported this idea  · 

  10. Analytics regarding Text Messaging/SMS

    258 votes

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    Future Consideration  ·  35 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Steve supported this idea  · 

  11. I would like to be able to see the total time a user is toggled on to accept calls

    71 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Steve supported this idea  · 

  12. Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Steve shared this idea  · 

  13. KPI in Analytics for total outbound calls using the main company number

    6 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Steve supported this idea  · 

  14. Ability to Download Qos Reports

    92 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Steve supported this idea  · 

  15. Enterprise Portal Level Analytics for all Accounts

    1 vote

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    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Steve shared this idea  · 

  16. Allow number search in the dialler to also look in the extension name field

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Steve shared this idea  · 

  17. Show Manage queues option for the user in the RingCentral Phone Desktop App

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Steve shared this idea  · 

  18. Add Custom Field to Call Queues

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Steve shared this idea  · 

  19. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Steve shared this idea  · 

  20. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Steve supported this idea  · 
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