Settings and activity

33 results found

1. Extend Co-Recipents RCApp functionality to fax

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   2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Mar 9, 2026

2. Mandatory Set Outbound ID at User Creation

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Feb 12, 2026

3. Outbound caller ID schedule

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve commented  ·  Dec 18, 2025  ·  Edit…  ·  Delete…

   A schedule on the outbound ID's would also work well for people that change location regularly for job share or vacation cover.

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   Steve supported this idea  ·  Dec 18, 2025

4. give notification when deleting a user stating which queues they are a member of

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Dec 4, 2025

5. Email Notification For Call Queues With Zero Members

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Dec 4, 2025

6. Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Feb 17, 2025

7. Correlating Inbound Queue calls with Outbound User Calls to identify reason for missed Inbound call.

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Jan 24, 2025

8. Reporting Capability on IVR Menu for key presses

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

9. sms performance report

   69 votes

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   4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   This is coming in Business Analytics in late Q3, 2026.

   
   

   Performance Reports are legacy, and will pave their way to business analytics. All new reporting enhancements for RingEx will be in Business Analytics.

   Steve supported this idea  ·  Jan 23, 2025

10. Analytics regarding Text Messaging/SMS

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    35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Steve supported this idea  ·  Jan 23, 2025

11. I would like to be able to see the total time a user is toggled on to accept calls

    73 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jan 23, 2025

12. Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 7, 2024

13. KPI in Analytics for total outbound calls using the main company number

    6 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jun 18, 2024

14. Ability to Download Qos Reports

    93 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Apr 3, 2024

15. Enterprise Portal Level Analytics for all Accounts

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    0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Mar 28, 2024

16. Allow number search in the dialler to also look in the extension name field

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2022

17. Show Manage queues option for the user in the RingCentral Phone Desktop App

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Feb 18, 2022

18. Add Custom Field to Call Queues

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Nov 6, 2023

19. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2023

20. Shared SMS were multiple users can receive and send SMS on specific number

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024