Settings and activity

28 results found

1. Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Feb 17, 2025

2. Correlating Inbound Queue calls with Outbound User Calls to identify reason for missed Inbound call.

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Jan 24, 2025

3. Reporting Capability on IVR Menu for key presses

   69 votes

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   Planned  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

4. sms performance report

   61 votes

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   Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

5. Analytics regarding Text Messaging/SMS

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   Future Consideration  ·  31 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

6. I would like to be able to see the total time a user is toggled on to accept calls

   65 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

7. Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Aug 7, 2024

8. KPI in Analytics for total outbound calls using the main company number

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jun 18, 2024

9. Ability to Download Qos Reports

   74 votes

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   Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Apr 3, 2024

10. Enterprise Portal Level Analytics for all Accounts

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    0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Mar 28, 2024

11. Allow number search in the dialler to also look in the extension name field

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2022

12. Show Manage queues option for the user in the RingCentral Phone Desktop App

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Feb 18, 2022

13. Add Custom Field to Call Queues

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Nov 6, 2023

14. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2023

15. Shared SMS were multiple users can receive and send SMS on specific number

    795 votes

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    164 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!

    
    

    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.

    
    

    Thank you! 

    Steve supported this idea  ·  Mar 28, 2024

16. Analytics report for IVR key presses

    55 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024

17. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024

18. Call queue groups should also be visible on the HUD

    77 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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19. Power Automate Integration

    40 votes

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    Under Review  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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20. Contacts- ALL

    50 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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