Settings and activity

32 results found

1. Mandatory Set Outbound ID at User Creation

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Feb 12, 2026

2. Outbound caller ID schedule

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve commented  ·  Dec 18, 2025  ·  Edit…  ·  Delete…

   A schedule on the outbound ID's would also work well for people that change location regularly for job share or vacation cover.

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   Steve supported this idea  ·  Dec 18, 2025

3. give notification when deleting a user stating which queues they are a member of

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Dec 4, 2025

4. Email Notification For Call Queues With Zero Members

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Dec 4, 2025

5. Ability for Users, User Groups and Call Queues to automatically be added to dashboard at point of creation

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Feb 17, 2025

6. Correlating Inbound Queue calls with Outbound User Calls to identify reason for missed Inbound call.

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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   Steve shared this idea  ·  Jan 24, 2025

7. Reporting Capability on IVR Menu for key presses

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   Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

8. sms performance report

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

9. Analytics regarding Text Messaging/SMS

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   Future Consideration  ·  34 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 23, 2025

10. I would like to be able to see the total time a user is toggled on to accept calls

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jan 23, 2025

11. Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 7, 2024

12. KPI in Analytics for total outbound calls using the main company number

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jun 18, 2024

13. Ability to Download Qos Reports

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Apr 3, 2024

14. Enterprise Portal Level Analytics for all Accounts

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    0 comments  ·  Analytics & Reporting » LOB  ·  Edit…  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Mar 28, 2024

15. Allow number search in the dialler to also look in the extension name field

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2022

16. Show Manage queues option for the user in the RingCentral Phone Desktop App

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Feb 18, 2022

17. Add Custom Field to Call Queues

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Nov 6, 2023

18. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Aug 10, 2023

19. Shared SMS were multiple users can receive and send SMS on specific number

    1,355 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Steve supported this idea  ·  Mar 28, 2024

20. Analytics report for IVR key presses

    75 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 28, 2024