Settings and activity

97 results found

1. Fax report

   26 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Apr 8, 2024

2. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

   10 votes

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   0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Mar 14, 2024

3. Change number in Call handling settings

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   10 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Mar 11, 2024

4. -ability to edit the outbound caller id so the users can only select the direct number or main company number

   17 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Mar 5, 2024

5. iMessages to work on RC app

   15 votes

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   2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Mar 4, 2024

6. Option to automatically logout the use or member of the Call Queue Group when business hours end from RingCentral App without going in t...

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Aug 7, 2023

7. Video lighting adjustment on RCV.

   1 vote

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Jul 27, 2023

8. Ability to add disconnecting tone on CISCO phone through RingCentral Configuration

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Aug 8, 2023

9. option to see the percentage of the calls that had incomplete data captured on Analytics

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  Sep 6, 2023

10. Call Queue: Simultaneous | Add more than 50 members

    42 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Jonalyn commented  ·  Aug 8, 2023  ·  Edit…  ·  Delete…

    Ability to add more than 50 users on Call Queue for a simultaneous ring.

    Save Submitting...

11. To add more recipient on SMS notification when voicemail messages are received.

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Sep 15, 2023

12. Custom Admin Role with view only permission

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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13. Activity Logs capture - RingCentral Desktop/Mobile App

    14 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

15. microsoft teams integration call by searching the name

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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16. Page desk phone from different Site

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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17. Audio Tone when a call disconnects

    77 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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