← RingCentral Ideas

Settings and activity

15 results found

  1. Delete bulk messages/Conversation in Unified App

    129 votes
    Future Consideration  ·  53 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Honey Joy commented  · 

    Customer wants to delete multiple DM's but there's no select all option under more he says he wants to delete DM from his work especially if the task sent via DM is already done

  2. Desk phone should display the company number instead the number of the desk phone

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Honey Joy shared this idea  · 

  3. Indicate numbers function in CSR

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Honey Joy shared this idea  · 

  4. Remove the option "Last year" on the download SMS logs

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Honey Joy shared this idea  · 

  5. Caller ID name should be visible for Toll Free

    136 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Ability to use an old version of Admin Portal

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Send Fax to multiple extension/recipient

    56 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Ability to set fax recipient like in a custom rule

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  10. Block spam SMS to main number

    33 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  11. Download SMS via RC App.

    28 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  12. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  13. Ability to add custom speed dial button to yealink phones from the portal

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. The Call Forwarding Feature from one extension to another extension

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Operator Extension for main number

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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