Settings and activity

53 results found

1. Ability to disable Ringout Feature for users

   26 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Apr 30, 2025

2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   127 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Apr 28, 2025

3. Bulk forward Faxes and/or Voicemails

   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Apr 8, 2025

4. Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App

   2 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jessa shared this idea  ·  Mar 19, 2025

5. Live Dictation of Phone Calls and Meetings (Speech-to-text)

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Feb 10, 2025

6. Feature Request: Have Access Enabling Premium Calling Rates to 09 Numbers

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Jan 17, 2025

7. Would like to have an option to just end the call if no one answers

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Dec 17, 2024

8. Looking for an option/feature for the mobile app to be set to only ring (turn on notification) when the user is in a particular location.

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jessa shared this idea  ·  Dec 17, 2024

9. Attaching pdfs to the text messages

   33 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Dec 12, 2024

10. Increasing the return time of Call Park from 5 minutes to 10 minutes.

    27 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  Dec 9, 2024

11. Allow to configure two factor authentication method per user

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  Dec 5, 2024

12. Allow Administrator to disable "Auto-answer call" feature

    121 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Jessa supported this idea  ·  Oct 8, 2024

13. Option to download automatic call recordings in bulk and WAV file

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  Oct 4, 2024

14. Grant RingCX customers access to enable/disable countries for international calling.

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Aug 28, 2024

15. Automatic hold for warm transfers using integrated phone

    27 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  Aug 2, 2024

16. Call queue manager Analytic reporting

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  Jul 15, 2024

17. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

    31 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  May 17, 2024

18. Presence feature. Need the ability to answer a call after it was forwarded to another extension.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Jun 26, 2023

19. When a user locks their computer, the customer would like DND to be automatically activated.

    5 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Jessa commented  ·  Jul 13, 2023  ·  Edit…  ·  Delete…

    I was wondering if we could put in a request for a feature, where if the laptop is locked (windows + L) then could there be an option to put the users on Do Not Disturb or take them out of the call queue?

    Save Submitting...

20. Pause/Mute Recording Option for Internal Calls

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Jul 25, 2023