Settings and activity

275 results found

1. User Groups do not respect Role Permissions

   3 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   232 votes

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

3. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. Status sync with MAX agent and RC app

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Set a specific extension for Intercom

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. The HUD option should be added to RingCentral application installed in iphone to monitor calls

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Remove missed call from queue members if answered

   223 votes

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   29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this feature here.

8. Add a feature that enables DND to turn on while the user is in an active call.

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. add HUD feature to apple iphone app.

   123 votes

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   Under Review  ·  27 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Checking the IP address associated with the IP Phone under the Admin Portal

    52 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Validate Rules for User accounts

    27 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Missed call report that shows all available users at the time of the missed call.

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Call handling - please revert back

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Offer business hours selection for recurring reports in analytics.

    28 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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