Settings and activity

268 results found

1. Local bucket/connect based RingCX analytics report

   9 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 12, 2025

2. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   217 votes

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   Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 8, 2025

3. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 5, 2025

4. There is no elegant way to transfer to RC Office extensions through the MAX agent

   14 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 29, 2025

5. Extracting more RingSense Data via Reports or API

   7 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jul 29, 2025

6. Display Both "Engagement" and "Scorecard" in RingSense Interactions View

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 28, 2025

7. Ability to see Logged out agents in RingCX Real time Dashboard

   18 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 28, 2025

8. Analytics regarding Text Messaging/SMS

   328 votes

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   44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

   Janice supported this idea  ·  Jul 28, 2025

9. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Janice supported this idea  ·  Jul 25, 2025

10. Add Robocall filter

    4 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 25, 2025

11. RingCentral University

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 24, 2025

12. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 24, 2025

13. Super Admin to access other user extensions access

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 18, 2025

14. Auto Log Off an Agent feature

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 18, 2025

15. Dial-by-Name customization

    31 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 17, 2025

16. Express Link to work with email filters

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 16, 2025

17. 2 way presence sync on NICE InContact and Engage Digital platforms

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 9, 2025

18. SMS Text notification ATT

    25 votes

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    New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 9, 2025

19. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 8, 2025

20. Expansion Module Multi-page Presence

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 8, 2025