Settings and activity

225 results found

1. Automatically unhold the call on the Agent Leg (RC App) after making a consultation call using the Agent Leg (RC App).

   25 votes

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   New  ·  6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Apr 18, 2025

2. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   29 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Apr 18, 2025

3. Accept calls from selected call queue

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Apr 18, 2025

4. Name or number of the RingCX user should show as caller ID if they call RingEX internally

   18 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Apr 16, 2025

5. Outbound Calls Tagged as Robocall | RingCentral

   94 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Apr 14, 2025

6. Historical Reporting handle count for digital channels in RingCX

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Apr 11, 2025

7. Ability to remove the deleted users from the performance report

   28 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Apr 10, 2025

8. Block incoming calls to the meeting room

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Apr 8, 2025

9. Report Tool for AI Notes

   16 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Apr 3, 2025

10. Option to remove main company number for outbound caller ID settings

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Mar 28, 2025

11. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Mar 25, 2025

12. Swipe option to leave a VM or send an Automatic mesasge

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Mar 21, 2025

13. Agent States Transition

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    10 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Mar 20, 2025

14. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Mar 18, 2025

15. Ability to create a template to modify messaging notifications.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Mar 11, 2025

16. Feature Request – Customizable User Manager Permissions for User Groups

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Mar 10, 2025

17. Reporting on Numbers Associated with a TCR Campaign

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Mar 6, 2025

18. Include LEVN Wireless Headsets as a recommended headset option.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Mar 3, 2025

19. Allow more than 10 people on a group SMS

    58 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 27, 2025

20. Call Queue: Simultaneous | Add more than 50 members

    42 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Feb 26, 2025