Settings and activity

262 results found

1. Ability to see Logged out agents in RingCX Real time Dashboard

   18 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Janice supported this idea  ·  Jul 28, 2025

2. sms performance report

   67 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 28, 2025

3. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Janice supported this idea  ·  Jul 25, 2025

4. Add Robocall filter

   4 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 25, 2025

5. RingCentral University

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 24, 2025

6. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

   9 votes

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   Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jul 24, 2025

7. Super Admin to access other user extensions access

   4 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 18, 2025

8. Auto Log Off an Agent feature

   7 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 18, 2025

9. Dial-by-Name customization

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 17, 2025

10. Express Link to work with email filters

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 16, 2025

11. 2 way presence sync on NICE InContact and Engage Digital platforms

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 9, 2025

12. SMS Text notification ATT

    25 votes

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    New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 9, 2025

13. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 8, 2025

14. Expansion Module Multi-page Presence

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 8, 2025

15. access and review video call recordings in Analytics

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 8, 2025

16. Click to dial to route to mobile app

    6 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 2, 2025

17. Mobile app as endpoint of RingCX

    37 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 2, 2025

18. Call recording auto pause when sharing sensitive inform for PCI compliance

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 2, 2025

19. Quality of Service (QoS) Portal for RingCX Calls

    82 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jun 30, 2025

20. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Not clear, provide precise details and problem statement

    Janice supported this idea  ·  Jun 24, 2025