Settings and activity

275 results found

1. Ability to export international calling list from the Admin Portal

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 4, 2025

2. Grant RingCX customers access to enable/disable countries for international calling.

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 28, 2025

3. Simplify login for SSO/enterprise users

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 21, 2025

4. RingSense License Reassignment

   7 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   This is already supported by the RingCentral Billing portal.

   For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

   You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

   Janice shared this idea  ·  Aug 18, 2025

5. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   9 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Aug 15, 2025

6. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 15, 2025

7. 911 through RingCentral

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 15, 2025

8. Local bucket/connect based RingCX analytics report

   9 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 12, 2025

9. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

   247 votes

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   Planned  ·  51 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 8, 2025

10. Shared SMS were multiple users can receive and send SMS on specific number

    1,446 votes

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    Implemented  ·  342 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 5, 2025

11. There is no elegant way to transfer to RC Office extensions through the MAX agent

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 29, 2025

12. Extracting more RingSense Data via Reports or API

    7 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 29, 2025

13. Display Both "Engagement" and "Scorecard" in RingSense Interactions View

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 28, 2025

14. Ability to see Logged out agents in RingCX Real time Dashboard

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 28, 2025

15. Analytics regarding Text Messaging/SMS

    330 votes

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    45 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet Singh (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Janice supported this idea  ·  Jul 28, 2025

16. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

    Janice supported this idea  ·  Jul 25, 2025

17. Add Robocall filter

    4 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 25, 2025

18. RingCentral University

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 24, 2025

19. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 24, 2025

20. Super Admin to access other user extensions access

    7 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 18, 2025