Settings and activity

44 results found

1. WFM Pro - Able to sort the schedule by agent/start time

   18 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Mar 22, 2024

2. Allow Activity Codes colors to be customizable

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Mar 22, 2024

3. 911 Alert Routing

   83 votes

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   6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminSeongho Hong (Group Product Manager, RingCentral) responded

   I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

   Eugene supported this idea  ·  Mar 20, 2024

4. Follow the call journey from start to finish.

   5 votes

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   Implemented  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Eugene shared this idea  ·  Oct 20, 2022

5. Provide admins with the ability to disable self registration for a specific domain at ringcentral/signup.

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Eugene shared this idea  ·  Jul 1, 2021

6. RC Messaging - “Notify me when available”.

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Add an option to select Shared lines as default line for outbound calls from Deskphones

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Lock email from end user updates

   26 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Export Call Queues with all Call Queue details - Reports Feature

   30 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Turn Administrative Email Notifications Off

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Consistency when Copying Call queue

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    66 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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16. Enable ability to add call queues to templates for new users

    35 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. Users - Department Groups (replacing User Groups?)

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Account-Wide Holiday Settings and/or Holiday Templates

    257 votes

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    30 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

19. Allow Performance created subscription to be accessed by all super admins

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Improve the overall expereince of National and International whitelisting

    59 votes

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    7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!