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Settings and activity

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  1. User should be able to pick up calls placed on hold even if another extension ansewered their phone

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jason commented  · 

    Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 2 picks up the call, other users' deskphones do not show that user 2 is on the phone. If user 2 makes an outbound call, all phones correctly show that user 2 is on the phone. Would like deskphones to correctly show the user status independent of the origination of the call.

    Jason shared this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    694 votes

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    142 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  3. Company Level Hotkey Settings

    19 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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