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Settings and activity

3 results found

  1. User should be able to pick up calls placed on hold even if another extension ansewered their phone

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jason commented  · 

    Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 2 picks up the call, other users' deskphones do not show that user 2 is on the phone. If user 2 makes an outbound call, all phones correctly show that user 2 is on the phone. Would like deskphones to correctly show the user status independent of the origination of the call.

    Jason shared this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  3. Company Level Hotkey Settings

    23 votes
    Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
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