Settings and activity
3 results found
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10 votes
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Jason
shared this idea
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795 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!
To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.
Thank you!
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24 votes
Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 2 picks up the call, other users' deskphones do not show that user 2 is on the phone. If user 2 makes an outbound call, all phones correctly show that user 2 is on the phone. Would like deskphones to correctly show the user status independent of the origination of the call.