Settings and activity

55 results found

1. Allow newly added trackers to be run against pre-existing recorded calls

   21 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jun 12, 2024

2. Ability to use RingSense on Queue Calls

   36 votes

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   5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Ross Shorrocks supported this idea  ·  Jun 12, 2024

3. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   24 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jun 12, 2024

4. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

   23 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jun 12, 2024

5. Sync Presence Between RingCentral App and RingCX

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jun 12, 2024

6. Outbound WhatsApp within RCX agent UI

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   17 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jun 7, 2024

7. Add Session timeout for RingCX user

   12 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  May 29, 2024

8. Internal chat for supervisors and agents

   35 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Ross Shorrocks supported this idea  ·  May 27, 2024

9. WCAG (Web Content Accessibility Guidelines)

   35 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  May 24, 2024

10. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    7 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 24, 2024

11. Dequeue setting per queue

    45 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 10, 2024

12. Change color of lettering to red when agent goes into RNA Status.

    8 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 9, 2024

13. Supervisor actively monitoring should be able to record

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    9 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 9, 2024

14. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    14 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 9, 2024

15. RingCX voice recording

    11 votes

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    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 9, 2024

16. Add ability to pull call waiting in queue

    18 votes

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    1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 9, 2024

17. Make voice transcripts visible to agents in RingCX

    15 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 9, 2024

18. RingCX Time Based Callback-in-Queue Offering

    19 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 9, 2024

19. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 9, 2024

20. Ability to cancel or extend after call wrap

    34 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  May 9, 2024