Settings and activity

58 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   642 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

2. Ring Central Video is too Resource Intensive

   51 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

3. Wrap Time / After Contact Work

   52 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

4. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

5. Change agent state through Max Supervisor

   109 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

6. Attribute Mapping | Active Directory

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   29 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 13, 2024

7. Improve/Increase documentation

   6 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 12, 2024

8. Ability to use RingSense on Queue Calls

   48 votes

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   5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Ross supported this idea  ·  Jun 12, 2024

9. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   25 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 12, 2024

10. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    27 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 12, 2024

11. Outbound WhatsApp within RCX agent UI

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    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 7, 2024

12. Add Session timeout for RingCX user

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 29, 2024

13. Internal chat for supervisors and agents

    38 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Ross supported this idea  ·  May 27, 2024

14. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 24, 2024

15. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    8 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 24, 2024

16. Dequeue setting per queue

    48 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 10, 2024

17. Change color of lettering to red when agent goes into RNA Status.

    9 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 9, 2024

18. Supervisor actively monitoring should be able to record

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    9 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 9, 2024

19. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 9, 2024

20. RingCX voice recording

    14 votes

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    Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 9, 2024