← RingCentral Ideas

Settings and activity

58 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  2. Ring Central Video is too Resource Intensive

    48 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  3. Wrap Time / After Contact Work

    46 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  4. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  5. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  6. Attribute Mapping | Active Directory

    27 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  7. Improve/Increase documentation

    6 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  8. Ability to use RingSense on Queue Calls

    44 votes
    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  9. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  10. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    23 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  11. Outbound WhatsApp within RCX agent UI

    18 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  12. Add Session timeout for RingCX user

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  13. Internal chat for supervisors and agents

    36 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Ross supported this idea  · 

  14. WCAG (Web Content Accessibility Guidelines)

    36 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  15. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    7 votes
    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  16. Dequeue setting per queue

    47 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  17. Change color of lettering to red when agent goes into RNA Status.

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  18. Supervisor actively monitoring should be able to record

    9 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  19. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 

  20. RingCX voice recording

    13 votes
    Needs More Information  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ross supported this idea  · 
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