Settings and activity

56 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   677 votes

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   Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

2. Ring Central Video is too Resource Intensive

   54 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

3. Wrap Time / After Contact Work

   155 votes

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   Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

4. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

5. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 14, 2024

6. Attribute Mapping | Active Directory

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   31 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 13, 2024

7. Improve/Increase documentation

   6 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 12, 2024

8. Ability to use RingSense on Queue Calls

   50 votes

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   5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Ross supported this idea  ·  Jun 12, 2024

9. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   27 votes

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Ross supported this idea  ·  Jun 12, 2024

10. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    29 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    ACE (formerly RingSense) now supports various UK specific redaction entities. You can find those in the Admin Settings -> Organization (tab) -> Information Redaction section

    Ross supported this idea  ·  Jun 12, 2024

11. Outbound WhatsApp within RCX agent UI

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    21 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  Jun 7, 2024

12. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 29, 2024

13. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCX, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Ross supported this idea  ·  May 27, 2024

14. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 24, 2024

15. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    8 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 24, 2024

16. Change color of lettering to red when agent goes into RNA Status.

    9 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 9, 2024

17. Supervisor actively monitoring should be able to record

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    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 9, 2024

18. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 9, 2024

19. RingCX voice recording

    16 votes

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    Needs More Information  ·  5 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 9, 2024

20. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ross supported this idea  ·  May 9, 2024