← RingCentral Ideas

Settings and activity

9 results found

  1. Call waiting to apply on call queue members.

    69 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ryan supported this idea  · 

  2. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Ryan supported this idea  · 
    An error occurred while saving the comment
    Ryan commented  · 

    This is a pretty basic feature for a phone system, why isn't it available on our standard package? We don't need any of the other feature of the premium or ultimate packages.

    An error occurred while saving the comment
    Ryan commented  · 

    Any idea on when this will be implemented? Given the status is "Planned" I would assume it should be soon. What can we do in the meantime in order to not miss calls?

  3. Message Notification

    10 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Ryan shared this idea  · 

  4. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. Allow handling of multiple Call Queue calls

    107 votes
    22 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. send pop ups to members of a queue when a call is waiting to be answered

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  7. Call Waiting / Missed Calls for single agent on a Call Queue

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Sticky “On”

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Audible Chat Notification

    7 votes
    Needs More Information  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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