Settings and activity

43 results found

1. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Mar 12, 2025

2. Automated Transition Plan: Legacy App to RingCentral App

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Dec 4, 2024

3. Ability to Disable RingCX button inside the Glip while keeping RingAgent

   8 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Nov 5, 2024

4. SSO and 2FA are to simultaneously be enabled in the account

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Aug 6, 2024

5. Audit Trail Scheduled Reporting

   11 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jul 15, 2024

6. Update the locked user access email being sent to Super Admin

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   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Raymond shared this idea  ·  Jul 10, 2024

7. Ability to Duplicate Teams

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   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jul 8, 2024

8. Internal Call Only for Contact Center

   5 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jun 24, 2024

9. Add-in for MS Exchange 2019

   4 votes

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   2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  May 21, 2024

10. RCX - Ability to have agents share my stats to sup at end of shift without exporting full page

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  May 15, 2024

11. Add Rotational setup for call queue

    28 votes

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    9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  May 7, 2024

12. Feature Request: Super Admin Self-Service Contact Center Routing Change

    22 votes

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    2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  May 7, 2024

13. auto delete sms daily on a user level

    9 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  May 7, 2024

14. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

    7 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Apr 23, 2024

15. Fax report

    29 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Apr 8, 2024

16. Make the Line 2 ring when you are on-call on the Line 1 using Deskphone.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Raymond shared this idea  ·  Jul 18, 2023

17. Turn Off Extension Dialing Options

    65 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. MS Dynamics dialing

    5 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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19. Activity Logs capture - RingCentral Desktop/Mobile App

    15 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.