Settings and activity

34 results found

1. RCX - Ability to have agents share my stats to sup at end of shift without exporting full page

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  May 15, 2024

2. Add Rotational setup for call queue

   28 votes

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   8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  May 7, 2024

3. Feature Request: Super Admin Self-Service Contact Center Routing Change

   21 votes

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   2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  May 7, 2024

4. auto delete sms daily on a user level

   8 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  May 7, 2024

5. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

   7 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Apr 23, 2024

6. Fax report

   26 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Apr 8, 2024

7. Make the Line 2 ring when you are on-call on the Line 1 using Deskphone.

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Raymond shared this idea  ·  Jul 18, 2023

8. Turn Off Extension Dialing Options

   62 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. MS Dynamics dialing

   5 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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10. Activity Logs capture - RingCentral Desktop/Mobile App

    14 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

12. New RingCentral - no date stamp for text messages from the day of

    •  

    113 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Please ensure that you are on the latest version of the app. Thank you!

13. Receiving OTP from the bank using the RingCentral Number

    67 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Alert for Call Queue Voicemails in RingCentral App

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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